Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on8602, Airways Boulevard, Southaven, DeSoto County, Mississippi, 38671, United States
About the Role
Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. In this remote capacity, you will serve as a vital link between veterans and our provider network, managing incoming scheduling communications and distributing essential facility information to internal teams. Your work ensures that administrative functions run smoothly, directly supporting regional teams, Team Support Specialists, and Team Leads.
Day-to-Day Impact
Your primary focus will be facilitating the appointment process for veterans. This involves making calls to gather required information, managing rescheduling requests, and handling the Scheduling Hunt Group to ensure no inquiry goes unanswered. You will monitor pending Claimant Appointment Packets (CAPS), respond to notification emails, and manage the logistics of printing and mailing hard copies to veterans via FedEx. Effective communication with internal departments is key to maintaining timely responses and a seamless experience for our veterans.
Training and Work Environment
Successful candidates must be prepared to commit to a rigorous three-week training period, scheduled Monday through Friday from 8:00 AM to 5:00 PM CST, with no prescheduled absences. Following training, you will work a standard business schedule aligned with your designated time zone (CST, EST, or PST).
As a remote employee, you are required to remain at your designated home location within the Continental US for all work activities; travel is not permitted. Maximus will provide all necessary computer equipment for this role. To ensure operational efficiency, your home office must have a private work area, adequate power, and an internet connection of at least 20 Mbps via Wi-Fi or a Category 5/6 ethernet cable.
Eligibility and Compensation
Due to specific contract requirements, this opportunity is open only to US Citizens or Green Card holders. Maximus is committed to fair compensation; for this contract position, we pay the prevailing wage rate for the employee's location as determined by the Department of Labor. Salary history will not be used to determine your compensation.
Our Commitment to Diversity and Inclusion
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics. We believe in creating an inclusive environment where diverse perspectives drive our success.
Accommodations
We are dedicated to ensuring accessibility throughout the hiring process. If you require reasonable accommodations due to a disability, medical condition, or impairment at any stage—from accessing job postings to participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Work location
Work model: Remote
8602, Airways Boulevard, Southaven, DeSoto County, Mississippi, 38671, United States
Southaven, Mississippi
Key Responsibilities
- check_circleAssist with rescheduling calls for veterans
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleAssist with sending manual CAPS
- check_circleCommunicate with other internal departments when needed
- check_circlePrint and mail hard copy CAPS to veterans via FedEx
- check_circleAssist with calling veterans to gather required information for scheduling appointments
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedUS Citizen or Green Card holder
- verifiedHigh School diploma or GED
- verified20mbps internet speed
- verifiedWi-Fi or Category 5/6 ethernet connectivity
- verifiedPermanent residence in Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
A Diagnostic Scheduling Communication Specialist at Maximus is responsible for the following: Assist with rescheduling calls for veterans; Answer and redirect calls made to the Scheduling Hunt Group; Monitor and process pending Claimant Appointment Packets (CAPS) schedule status; and Respond to Appointment Notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
Maximus is looking for candidates who meet the following requirements: US Citizen or Green Card holder; High School diploma or GED; 20mbps internet speed; Wi-Fi or Category 5/6 ethernet connectivity; and Permanent residence in Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 8602, Airways Boulevard, Southaven, DeSoto County, Mississippi, 38671, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What skills do you need for the Diagnostic Scheduling Communication Specialist role at Maximus?expand_more
Key skills for Diagnostic Scheduling Communication Specialist at Maximus include Scheduling.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.