Diagnostic Scheduling Communication Specialist

About the Role

You will serve as a vital link between veterans and their healthcare appointments, ensuring a seamless scheduling experience. In this position, you will manage the flow of communication for the Scheduling Hunt Group, handling incoming calls, redirecting messages, and processing pending Claimant Appointment Packets (CAPS). Your work ensures that veterans receive timely notifications and that their appointment schedules are accurately maintained and updated.

This role requires a high degree of organization and reliability. You will be responsible for monitoring CAPS status, responding to appointment notification emails, and manually sending hard copies of CAPS to veterans via FedEx. Collaboration with internal departments is essential to resolve scheduling needs and ensure continuity of care.

Work Environment & Requirements

This is a fully remote position based on a contract with the Service Contract Act (SCA). You must permanently reside in the Continental US and work from a designated home location; travel is not permitted. Maximus will provide all necessary computer equipment for your role, and you are required to use company-provided devices for all work activities.

To succeed in this role, you must have a reliable home office setup, including a private work area, adequate power source, and an internet connection of 20mbps or higher via Wi-Fi or a Category 5/6 ethernet cable.

Training & Schedule

Candidates must be willing to commit to a three-week training period, Monday through Friday, from 8:00 AM to 5:00 PM CST, with no prescheduled absences. Following training, you will work a standard Monday through Friday schedule. Shift options include 8:00 AM - 5:00 PM CST, 7:00 AM - 4:00 PM EST, or 8:00 AM - 5:00 PM PST.

Compensation & Benefits

For positions on this contract, Maximus will pay the prevailing wage rate for the specific location of the employee, as determined by the Department of Labor. This rate varies by locality. Please note that an applicant's salary history will not be used in determining compensation.

Equal Opportunity & Accommodations

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

Maximus is committed to providing reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.