Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on10920, Southeast Valley View Terrace, Happy Valley, Clackamas County, Oregon, 97086, United States
About the Role
As a Scheduling Coordinator for Veteran Evaluation Services (VES), a Maximus company, you will serve as a vital link between veterans and the healthcare system. Your primary mission is to ensure veterans receive timely access to their scheduled appointments by managing the flow of communication and administrative logistics. You will handle the end-to-end coordination of appointment scheduling, acting as the first point of contact for veterans requiring assistance with their care journey.
In this role, you will manage the Scheduling Hunt Group, answering and redirecting calls while diligently monitoring voicemails to ensure no inquiry goes unanswered. Your day-to-day involves processing pending Claimant Appointment Packets (CAPS), responding to notification emails, and coordinating with internal departments to facilitate smooth operations. A key part of your responsibilities includes the physical logistics of the role, such as printing and mailing hard copy CAPS to veterans via FedEx, ensuring that all necessary documentation reaches our veterans efficiently.
Work Environment & Requirements
This is a fully remote position based on a contract with the Service Contract Act (SCA). You must permanently reside in the Continental US and work from a designated home location; travel is not permitted. Maximus will provide all necessary computer equipment for this role, and you are required to use company-provided devices exclusively.
To succeed in this position, you must have a reliable home office setup, including a private work area, adequate power source, and an internet connection of 20mbps or higher via Wi-Fi or a Category 5/6 ethernet cable. The role requires a commitment to a standard Monday-Friday schedule (8:00am - 5:00pm CST, with equivalent times for EST and PST) and a mandatory 3-week training period with no prescheduled absences.
Hiring Process & Compensation
Maximus is committed to a transparent hiring process. For positions on this contract, we pay the prevailing wage rate for the specific location of the employee, as determined by the Department of Labor. This wage varies by locality, and your salary history will not be used to determine compensation.
We welcome applications from all qualified individuals. If you require assistance during any phase of the employment process due to a disability, medical condition, or impairment, please contact People Operations at applicantaccom@maximus.com.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
Work location
Work model: Remote
10920, Southeast Valley View Terrace, Happy Valley, Clackamas County, Oregon, 97086, United States
Happy Valley, Oregon
Key Responsibilities
- check_circleAssist with calling veterans to schedule appointments and reschedule calls
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleCommunicate with other internal departments as needed
- check_circleAssist with sending manual CAPS and printing hard copies for mailing via FedEx
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedHigh School diploma or GED required
- verifiedInternet speed of 20mbps or higher
- verifiedConnectivity via Wi-Fi or Category 5 or 6 ethernet
- verifiedMust currently and permanently reside in the Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
A Diagnostic Scheduling Communication Specialist at Maximus is responsible for the following: Assist with calling veterans to schedule appointments and reschedule calls; Answer and redirect calls made to the Scheduling Hunt Group; Monitor and process pending Claimant Appointment Packets schedule status; and Respond to Appointment Notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
To qualify for the Diagnostic Scheduling Communication Specialist at Maximus position, applicants should have: High School diploma or GED required; Internet speed of 20mbps or higher; Connectivity via Wi-Fi or Category 5 or 6 ethernet; and Must currently and permanently reside in the Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 10920, Southeast Valley View Terrace, Happy Valley, Clackamas County, Oregon, 97086, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What skills do you need for the Diagnostic Scheduling Communication Specialist role at Maximus?expand_more
Key skills for Diagnostic Scheduling Communication Specialist at Maximus include Scheduling.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.