Diagnostic Scheduling Communication Specialist

About the Role

You will serve as a vital link between veterans and the healthcare scheduling system, ensuring timely access to care. In this position, you will manage the flow of appointment communications, handling inbound calls, processing pending schedules, and coordinating the distribution of Claimant Appointment Packets (CAPS). Your work directly supports the efficient operation of the Scheduling Hunt Group, ensuring that veterans receive the attention and resources they need without delay.

Work Environment & Requirements

This is a fully remote role based on a contract with the Service Contract Act (SCA). You must permanently reside in the Continental US and work from a designated home location; travel is not permitted. Maximus will provide all necessary computer equipment for the role, and you are required to use company-issued devices. Your home office must include a private work area, an adequate power source, and a high-speed internet connection (20mbps or higher) via Wi-Fi or Ethernet.

Schedule & Training

The position requires a commitment to a 3-week training period followed by a standard work schedule. Training and regular shifts run Monday through Friday, with specific time zones available: 8:00 AM – 5:00 PM CST, 7:00 AM – 4:00 PM EST, or 8:00 AM – 5:00 PM PST. During the training period, you must be available with no prescheduled absences.

Compensation & Benefits

For positions on this contract, Maximus pays the prevailing wage rate for the specific location of the employee, as determined by the Department of Labor. This rate varies by locality. Please note that an applicant's salary history will not be used in determining compensation.

Hiring Process & Accommodations

Maximus is committed to an inclusive hiring process. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—due to a disability, medical condition, or impairment, please contact People Operations at applicantaccom@maximus.com.

Equal Opportunity Employer

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.