Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on2304, Glenmore Terrace, Glenora Hills, Rockville, Montgomery County, Maryland, 20850, United States
About the Role
Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. This remote role serves as a critical communication hub, responsible for managing incoming scheduling inquiries and distributing essential provider and facility information to internal teams. The specialist supports regional teams, Team Support Specialists, and Team Leads by handling specialized administrative functions, ensuring veterans receive timely and accurate scheduling assistance.
Work Environment & Requirements
This position is strictly remote and requires the incumbent to reside permanently in the Continental United States. Due to contract requirements, candidates must be U.S. Citizens or Green Card holders. Work must be conducted from a designated home location with no travel permitted. Maximus will provide all necessary computer equipment; however, employees must maintain a private work area with a reliable internet connection (20mbps or higher) via Wi-Fi or Ethernet.
Training & Schedule
Successful candidates must commit to a mandatory 3-week training period, Monday through Friday, from 8:00 AM to 5:00 PM CST, with no prescheduled absences. Following training, the role operates on a standard Monday through Friday schedule, with options for 8:00 AM - 5:00 PM CST, 7:00 AM - 4:00 PM EST, or 8:00 AM - 5:00 PM PST.
Compensation & Benefits
For positions on this contract, Maximus pays the prevailing wage rate for the employee's specific location as determined by the Department of Labor. Salary history will not be used to determine compensation.
Equal Opportunity & Accommodations
Maximus is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics. We provide reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or impairment. If you require assistance, please contact People Operations at applicantaccom@maximus.com.
Work location
Work model: Remote
2304, Glenmore Terrace, Glenora Hills, Rockville, Montgomery County, Maryland, 20850, United States
Rockville, Maryland
Key Responsibilities
- check_circleAssist with rescheduling calls for veterans
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleAssist with sending manual CAPS
- check_circleCommunicate with other internal departments when needed
- check_circlePrint and mail hard copy CAPS to veterans via FedEx
- check_circleAssist with calling veterans to gather required information for scheduling appointments
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedUS Citizen or Green Card holder
- verifiedHigh School diploma or GED
- verified20mbps internet speed
- verifiedWi-Fi or Category 5/6 ethernet connectivity
- verifiedPermanent residence in Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
A Diagnostic Scheduling Communication Specialist at Maximus is responsible for the following: Assist with rescheduling calls for veterans; Answer and redirect calls made to the Scheduling Hunt Group; Monitor and process pending Claimant Appointment Packets (CAPS) schedule status; and Respond to Appointment Notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
Maximus is looking for candidates who meet the following requirements: US Citizen or Green Card holder; High School diploma or GED; 20mbps internet speed; Wi-Fi or Category 5/6 ethernet connectivity; and Permanent residence in Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 2304, Glenmore Terrace, Glenora Hills, Rockville, Montgomery County, Maryland, 20850, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What skills do you need for the Diagnostic Scheduling Communication Specialist role at Maximus?expand_more
Key skills for Diagnostic Scheduling Communication Specialist at Maximus include Scheduling.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.