Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_onThree Christina Center, 210, North Walnut Street, LOMA, Wilmington, New Castle County, Delaware, 19801, United States
About the Role
You will serve as a vital link between Veterans and the scheduling system, ensuring timely access to essential care. In this position, you will manage the flow of appointment communications, handling inbound calls, redirecting messages, and coordinating the distribution of Claimant Appointment Packets (CAPS). Your work ensures that Veterans receive the support they need through efficient scheduling and clear communication with internal departments.
Work Environment & Requirements
This is a fully remote role based on a contract with the Service Contract Act (SCA). You must permanently reside in the Continental US and work from a designated home location; travel is not permitted. Maximus will provide all necessary computer equipment for this role, which must be used exclusively for work activities.
To succeed in this position, you must have a reliable internet connection with a speed of 20mbps or higher, connected via Wi-Fi or a Category 5/6 ethernet cable. You will also need a private work area with an adequate power source.
Schedule & Training
The role requires a commitment to a 3-week training period and a standard full-time schedule of Monday through Friday. Shifts are available in three time zones:
- 8:00 AM – 5:00 PM CST
- 7:00 AM – 4:00 PM EST
- 8:00 AM – 5:00 PM PST
During the training period, you must be available with no prescheduled absences.
Compensation & Benefits
For positions on this contract, Maximus pays the prevailing wage rate for the specific location of the employee, as determined by the Department of Labor. This rate varies by locality. Please note that an applicant's salary history will not be used in determining compensation.
Hiring Process & Accommodations
Maximus is committed to a fair and accessible hiring process. We provide reasonable accommodations to individuals requiring assistance during any phase of employment due to a disability, medical condition, or impairment. If you need assistance accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
Work location
Work model: Remote
Three Christina Center, 210, North Walnut Street, LOMA, Wilmington, New Castle County, Delaware, 19801, United States
Wilmington, Delaware
Key Responsibilities
- check_circleAssist with calling veterans to schedule appointments and reschedule calls
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleCommunicate with other internal departments as needed
- check_circleAssist with sending manual CAPS and printing hard copies for mailing via FedEx
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedHigh School diploma or GED required
- verifiedInternet speed of 20mbps or higher
- verifiedConnectivity via Wi-Fi or Category 5 or 6 ethernet
- verifiedMust currently and permanently reside in the Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Service Access Specialist - Aging & Disabilities
Sedgwick County Government • Wichita, Kansas
$21.76-0/hrarrow_forward
Analyst Inflight CBA Compliance
JetBlue • New York, New York
$50k-90karrow_forward
Director of Federal Policy & Advocacy
Methodist Healthcare Ministries of South Texas, Inc. • San Antonio, Texas
$141k-180karrow_forward
Skills, education and keywords
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
In this Diagnostic Scheduling Communication Specialist at Maximus role, you will assist with calling veterans to schedule appointments and reschedule calls; answer and redirect calls made to the scheduling hunt group; monitor and process pending claimant appointment packets (caps) schedule status; and respond to appointment notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or GED required; Internet speed of 20mbps or higher; Connectivity via Wi-Fi or Category 5 or 6 ethernet; and Must currently and permanently reside in the Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in Three Christina Center, 210, North Walnut Street, LOMA, Wilmington, New Castle County, Delaware, 19801, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.