Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on824, South 13th Street, Louisville, Jefferson County, Kentucky, 40210, United States
About the Role
You will serve as a vital link between veterans and the scheduling system, ensuring timely access to essential services. In this position, you will manage the flow of appointment communications, handling incoming calls, redirecting messages, and coordinating the distribution of Claimant Appointment Packets (CAPS). Your work ensures that veterans receive the support they need through efficient scheduling and clear communication with internal departments.
Work Environment & Requirements
This is a fully remote role based on a contract with the Service Contract Act (SCA). You must permanently reside in the Continental US and work from a designated home location; travel is not permitted. Maximus will provide all necessary computer equipment for your use, which must be utilized exclusively for work activities.
To succeed in this role, you will need a private work area with a reliable internet connection (20mbps or higher) via Wi-Fi or a Category 5/6 ethernet cable. The position requires a commitment to a 3-week training period and a standard Monday-Friday schedule, with options for 8:00am-5:00pm CST, 7:00am-4:00pm EST, or 8:00am-5:00pm PST.
Hiring Process & Compensation
Maximus is committed to transparency and fair compensation. For this contract position, we pay the prevailing wage rate determined by the Department of Labor for your specific location, which ranges from $19.53 to $25.41 per hour. Your salary history will not be used to determine your compensation.
We provide reasonable accommodations throughout the employment process for individuals with disabilities or medical conditions. If you require assistance accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
Work location
Work model: Remote
824, South 13th Street, Louisville, Jefferson County, Kentucky, 40210, United States
Louisville, Kentucky
Key Responsibilities
- check_circleAssist with calling veterans to schedule appointments and reschedule calls
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleCommunicate with other internal departments as needed
- check_circleAssist with sending manual CAPS and printing hard copies for mailing via FedEx
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedHigh School diploma or GED required
- verifiedInternet speed of 20mbps or higher
- verifiedConnectivity via Wi-Fi or Category 5 or 6 ethernet
- verifiedMust currently and permanently reside in the Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
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Skills, education and keywords
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
A Diagnostic Scheduling Communication Specialist at Maximus is responsible for the following: Assist with calling veterans to schedule appointments and reschedule calls; Answer and redirect calls made to the Scheduling Hunt Group; Monitor and process pending Claimant Appointment Packets (CAPS) schedule status; and Respond to Appointment Notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or GED required; Internet speed of 20mbps or higher; Connectivity via Wi-Fi or Category 5 or 6 ethernet; and Must currently and permanently reside in the Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 824, South 13th Street, Louisville, Jefferson County, Kentucky, 40210, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.