Diagnostic Scheduling Communication Specialist

About the Role

Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. This remote position serves as a vital communication hub, responsible for managing incoming scheduling inquiries and distributing essential provider and facility information to internal teams. The role supports regional teams, Team Support Specialists, and Team Leads by handling specialized administrative functions and ensuring seamless coordination for veteran appointments.

As a key point of contact, you will manage the flow of communication regarding Claimant Appointment Packets (CAPS), process pending schedules, and handle manual dispatches. The role requires high attention to detail to ensure all scheduling communications, including voicemail and email responses, are addressed promptly and accurately. You will also coordinate with internal departments to facilitate the printing and mailing of hard copy documents to veterans via FedEx.

Work Environment & Requirements

This is a fully remote opportunity, but strict adherence to contract requirements is necessary. Candidates must be US Citizens or Green Card holders and must permanently reside in the Continental US. Remote work must be conducted from the specific location designated at the time of hire; travel is not permitted, and you must remain at your designated home location for all work activities.

To ensure operational success, the role requires a private work area with a reliable internet connection (20mbps or higher) via Wi-Fi or Ethernet. Maximus will provide all necessary computer equipment for the role, and new hires are required to use company-provided devices exclusively.

Training & Schedule

Successful candidates must commit to a rigorous 3-week training period, scheduled Monday through Friday from 8:00 AM to 5:00 PM CST, with no prescheduled absences. Following training, the role operates on a Monday through Friday schedule. Shift options include 8:00 AM - 5:00 PM CST, 7:00 AM - 4:00 PM EST, or 8:00 AM - 5:00 PM PST.

Compensation & Benefits

For positions on this contract, Maximus will pay the prevailing wage rate for the specific location where the employee is working, as determined by the Department of Labor. This rate varies by locality. Please note that an applicant's salary history will not be used in determining compensation.

Hiring Process & Accommodations

Maximus is committed to an inclusive hiring process. We provide reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.

Equal Opportunity Employer

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.