Desktop Support Technician
Not Disclosed•Full-TimeOn-site
location_on2085, Ann Arbor Drive, San Antonio, Bexar County, Texas, 78224, United States
About the Company
San Antonio Shoemakers (SAS) is a San Antonio, Texas-based manufacturer with over 49 years of history. We have built a reputation as a premier American producer of high-quality comfort footwear.
About the Role
The Desktop Support Technician is a vital part of our IT operations, ensuring the seamless functioning of all computer-related equipment across our organization. This role serves as the first line of defense for end-users, handling helpdesk calls and tickets while maintaining the integrity of our software and hardware environments.
You will work closely with multiple departments within the company, collaborating both independently and as part of a team to resolve Level 1 issues regarding voice, data, and applications. The position requires a blend of technical expertise and customer service excellence, as you will be responsible for building and testing PC hardware, managing network cabling, and supporting server system upgrades. Additionally, you will play a key role in maintaining IT security standards and developing user training programs.
This is a dynamic role that demands a self-starter who can take initiative, organize daily priorities with minimal supervision, and think outside the box. You will also be expected to maintain safety regulations while working in factory and warehouse areas, and may occasionally be required to work on-call, after hours, or weekends to support business needs.
Equal Opportunity
SAS is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Application Instructions
Please submit your application directly through our career portal. We kindly ask that no phone calls or agency submissions be made.
Work location
Work model: On-site
2085, Ann Arbor Drive, San Antonio, Bexar County, Texas, 78224, United States
San Antonio, Texas
Key Responsibilities
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Frequently asked questions about Desktop Support Technician at San Antonio Shoemakers (SAS)
What does a Desktop Support Technician at San Antonio Shoemakers (SAS) do?expand_more
In this Desktop Support Technician at San Antonio Shoemakers (SAS) role, you will maintain and support all computer operations and it-related equipment; troubleshoot level 1 issues with voice, data, applications, and hardware; perform software installations and build computer images for deployments; and maintain iot equipment and monitor service alerts for remediation.
What are the requirements for this Desktop Support Technician role?expand_more
San Antonio Shoemakers (SAS) is looking for candidates who meet the following requirements: Technical knowledge of Microsoft Windows, IOS, Android, and Linux; Customer Service experience; Computer hardware proficiency; Basic networking knowledge of TC/IP, firewall, and basic protocols; Ability to create and improve technical documentation; and Ability to work on-call, after hours and weekends.
Where is the Desktop Support Technician role at San Antonio Shoemakers (SAS) located?expand_more
Desktop Support Technician at San Antonio Shoemakers (SAS) is based in 2085, Ann Arbor Drive, San Antonio, Bexar County, Texas, 78224, United States. This is a on-site role.
Is this Desktop Support Technician job remote, hybrid, or on-site?expand_more
San Antonio Shoemakers (SAS) has listed this Desktop Support Technician role as on-site.