This full-time Desktop Support Technician role supports the IT operations of San Antonio Shoemakers, a long-standing manufacturer of comfort footwear. The position involves maintaining all IT equipment, managing helpdesk tickets, and performing hardware builds and software installations across Windows, iOS, Android, and Linux environments. Key responsibilities include troubleshooting Level 1 technical issues, administering Active Directory and network services, and supporting IoT devices within the factory and warehouse settings. The role appeals to candidates seeking a collaborative environment where they can utilize their technical skills to directly impact a premier American brand. The position requires on-site presence with minimal travel and offers the opportunity to work with diverse departments while developing user training programs and improving technical documentation.