Dental Office Front Desk Representative

About the Team

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia. Each supported office is unique to the community and the patients it serves, with supported doctors retaining clinical autonomy while united by a common goal: delivering the highest quality dental care.

Metro Dentalcare in St. Louis Park, MN, is a 15-person team that thrives on collaboration, communication, and community. As a Business Assistant, you will join an environment that encourages learning, team cohesion, and puts patients first. You will be surrounded by camaraderie and partnership, where hard-working and motivated individuals bring a passion for helping the team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These honors followed a nationwide review among 1.5 million large and mid-sized companies, where the organization achieved a 5-star rating for both awards.

About the Role

As a Business Assistant at Metro Dentalcare, you will be the first point of contact for patients, creating a great first impression as you greet and welcome them to the office. Your day will involve managing front office duties, including answering phones, handling mail and email, and communicating with patients and insurance companies.

You will utilize Dentrix to manage patient scheduling and records, coordinating appointments for multiple providers. A key part of your role involves partnering with providers and the team to implement Heartland Dental systems to optimize office potential. You will also handle the financial side of patient care by filing insurance claims, following up on outstanding claims, verifying benefits, and reviewing treatment plan fees and payment options with patients. This role is designed for someone who values continuous learning and wants to grow within a secure company with over 20 years of industry-leading experience.

Hiring Process

Candidates must be available to attend virtual or in-person training sessions periodically throughout the year. As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions. This test must be completed prior to starting employment and will be arranged during the pre-employment process. (Note: This requirement is not applicable in the states of Florida and Tennessee.)

Equal Opportunity

At Heartland Dental, we are committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. We consider qualified applicants regardless of background.