Debit Cards Specialist

Civic Culture

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. Every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all.

We recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

About the Position

The Debit Cards Specialist serves as the internal point of contact for all questions related to debit and ATM cards. This role is designed to ensure the operational integrity of our card functions by performing maintenance, responding to research requests, and analyzing monthly reporting. The specialist acts as an operational liaison between business units, vendors, and technical support staff to provide exceptional and professional service.

A key focus of this position is the operational and fraud aspects of cards rather than growth and performance. The specialist will partner with internal departments to resolve card-related issues, assist in identifying potential fraud indicators, and ensure all operations remain compliant with rules established by card networks and payment processors.

Hiring Process & Contact

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Email: careers@civicfcu.org

Work location

Work model: On-site

494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States

Raleigh, North Carolina

Key Responsibilities

check_circlePerform daily balancing and reconciling of debit and ATM card accounts
check_circleAnalyze monthly debit and ATM card reporting to identify fraud indicators
check_circleDevelop and maintain debit and ATM card policies and procedures
check_circleEnsure operations remain compliant with card network and payment processor rules
check_circleResearch and resolve member and card performance issues
check_circlePartner with internal departments and vendors to investigate fraud activities
check_circleMonitor vendor efficiency and accuracy of service invoicing
check_circleSupport internal education and training on debit and ATM card products
check_circleAct as primary chargeback contact for processors and manage chargeback programs

Requirements

verifiedMinimum 4–6 years' experience in financial services, payments or card products
verifiedPC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
verifiedBachelor's degree in Business, Operations, or related field (preferred)
verifiedMinimum 1–3 years' experience supporting card operations initiatives (preferred)
verifiedExperience in customer service or card services (preferred)
verifiedKnowledge of financial products and services (preferred)

Nice to Have

Bachelor's degree in Business, Operations, or related field. Minimum 1–3 years' experience supporting card operations initiatives. Experience in customer service or a related field, with card services preferred. Knowledge of financial products and services.

Skills, education and keywords

Skills: Microsoft Office, Microsoft Powerpoint, Microsoft Access, Internet, Financial Services, Payments, Card Products, Card Operations, Fraud Prevention, Fraud Analysis.

Education: Bachelor's degree in Business, Operations, or related field position.

Frequently asked questions about Debit Cards Specialist at Local Government Federal Credit Union

What does a Debit Cards Specialist at Local Government Federal Credit Union do?expand_more

Day-to-day, the Debit Cards Specialist at Local Government Federal Credit Union will perform daily balancing and reconciling of debit and atm card accounts; analyze monthly debit and atm card reporting to identify fraud indicators; develop and maintain debit and atm card policies and procedures; and ensure operations remain compliant with card network and payment processor rules.

What are the requirements for this Debit Cards Specialist role?expand_more

To qualify for the Debit Cards Specialist at Local Government Federal Credit Union position, applicants should have: Minimum 4–6 years' experience in financial services, payments or card products; PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook); Bachelor's degree in Business, Operations, or related field (preferred); Minimum 1–3 years' experience supporting card operations initiatives (preferred); Experience in customer service or card services (preferred); and Knowledge of financial products and services (preferred).

Where is the Debit Cards Specialist role at Local Government Federal Credit Union located?expand_more

Debit Cards Specialist at Local Government Federal Credit Union is based in 494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States. This is a on-site role.

Is this Debit Cards Specialist job remote, hybrid, or on-site?expand_more

Local Government Federal Credit Union has listed this Debit Cards Specialist role as on-site.

How much experience is required for this Debit Cards Specialist role?expand_more

Debit Cards Specialist at Local Government Federal Credit Union typically requires 4–6 years of relevant experience at the mid level level.

What skills do you need for the Debit Cards Specialist role at Local Government Federal Credit Union?expand_more

Key skills for Debit Cards Specialist at Local Government Federal Credit Union include Microsoft Office; Microsoft Powerpoint; Microsoft Access; Internet; Financial Services; Payments; Card Products; and Card Operations.

What education is required for Debit Cards Specialist at Local Government Federal Credit Union?expand_more

Educational requirements for this role: Bachelor's degree in Business, Operations, or related field position.

What category does the Debit Cards Specialist role belong to?expand_more

Debit Cards Specialist at Local Government Federal Credit Union is part of the admin job category on Recrutus.

Civic Culture

About the Position

Hiring Process & Contact

Work location

Key Responsibilities

Requirements

Nice to Have

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Skills, education and keywords

Frequently asked questions about Debit Cards Specialist at Local Government Federal Credit Union

Skills Required