Customer Support Technician 1
Not Disclosed•Full-TimeOn-site
location_onDexter-Hudson Mills Washtenaw B2B Trail Section, Webster Township, Washtenaw County, Michigan, 48130, United States
About the Team
Opus IVS is the Intelligent Vehicle Support division of Opus Group, formed through industry-leading acquisitions including DrewTech, Autologic, Farsight, BlueLink, and AutoEnginuity. We help independent mechanical and collision shops repair complex vehicles fast by providing diagnostics, programming, and live repair guidance from OE brand-specific master technicians. Our mission is to give shops the confidence to get the most complex vehicles back on the road safely and quickly without sending work out to the dealer, contributing to a safer world tomorrow.
We are always interested in dynamic, entrepreneurial people who want to make the Opus IVS difference for independent shops.
Work location
Work model: On-site
Dexter-Hudson Mills Washtenaw B2B Trail Section, Webster Township, Washtenaw County, Michigan, 48130, United States
Webster Township, Michigan
Key Responsibilities
- check_circleAnswer all inbound phone calls and client requests in a timely fashion
- check_circleDocument customer interactions accurately within the CRM system
- check_circleProvide accurate information to customers using online OEM resources
- check_circleTroubleshoot Opus IVS products and services for customers
Similar Job Opportunities
Skills, education and keywords
Skills: CRM, Windows Operating System, Microsoft Office, Ase Certification, Slas, Pre/post Scanning Of Automobiles, Collision Automotive, Bilingual.
Education: High School Diploma required.
Frequently asked questions about Customer Support Technician 1 at Opus IVS - US
What does a Customer Support Technician 1 at Opus IVS - US do?expand_more
Day-to-day, the Customer Support Technician 1 at Opus IVS - US will answer all inbound phone calls and client requests in a timely fashion; document customer interactions accurately within the crm system; provide accurate information to customers using online oem resources; and troubleshoot opus ivs products and services for customers.
What are the requirements for this Customer Support Technician 1 role?expand_more
Opus IVS - US is looking for candidates who meet the following requirements: High School diploma; Successful customer service experience; Strong Windows Operating System familiarity; Microsoft Office familiarity; OE/Dealer level diagnostic and programming experience (preferred); and Automotive Repair experience or education (preferred).
Where is the Customer Support Technician 1 role at Opus IVS - US located?expand_more
Customer Support Technician 1 at Opus IVS - US is based in Dexter-Hudson Mills Washtenaw B2B Trail Section, Webster Township, Washtenaw County, Michigan, 48130, United States. This is a on-site role.