The Customer Support Technician 1 role operates within the Call Center team at Opus IVS, supporting independent repair shops with intelligent vehicle diagnostics and programming. Key responsibilities include managing inbound client calls, accurately documenting interactions in the CRM, and utilizing OEM resources to troubleshoot products and program vehicle ECUs. The position appeals to individuals seeking a dynamic environment where they can apply their problem-solving skills to help shops complete complex repairs safely. The role offers a supportive culture with opportunities for career advancement, comprehensive benefits including tuition reimbursement, and a collaborative atmosphere focused on making a difference in the automotive industry.