Arrae logo

Customer Support Specialist

$24-27/hr•Full-timeRemote

location_onSouth Westlake Avenue, Westlake South, Westlake, Los Angeles, Los Angeles County, California, 90006, United States

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Job Description

About Us

Arrae is a leading wellness brand specializing in 100% natural supplements designed to help everyday issues. As we continue to grow at an accelerated pace, we are seeking a passionate and dedicated Weekend Customer Support Specialist to join our team.

We pride ourselves on delivering top-notch customer service and fostering positive relationships with our customers.

About the Role

In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience throughout the weekend.

How to Apply

Interested candidates should submit their resume, portfolio, and a brief cover letter outlining their relevant experience and why they would be a valuable addition to our team. Please send your application to careers@arrae.com with “WEEKEND CUSTOMER SUPPORT SPECIALIST” in the subject line.

Equal Opportunity

ARRAE, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Work location

Work model: Remote

South Westlake Avenue, Westlake South, Westlake, Los Angeles, Los Angeles County, California, 90006, United States

Los Angeles, California

Open in Google Maps(34.05977, -118.27315)

Key Responsibilities

  • check_circleProvide accurate information about products and assist with selection
  • check_circleProcess orders, returns, and exchanges
  • check_circleResolve customer complaints and issues effectively and professionally
  • check_circleHandle incoming customer inquiries via phone, email, and chat
  • check_circleUpdate customer accounts and maintain accurate records
  • check_circleCollaborate with other departments to ensure customer satisfaction

Requirements

  • verifiedExcellent verbal and written communication skills
  • verifiedStrong problem-solving and decision-making abilities
  • verifiedAbility to multitask and prioritize in fast-paced environment
  • verifiedCustomer-focused mindset
  • verifiedPrevious experience in customer service or related field preferred
  • verifiedProficiency in Google Suite and CRM software

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Frequently asked questions about Customer Support Specialist at Arrae

What does a Customer Support Specialist at Arrae do?expand_more
Day-to-day, the Customer Support Specialist at Arrae will provide accurate information about products and assist with selection; process orders, returns, and exchanges; resolve customer complaints and issues effectively and professionally; and handle incoming customer inquiries via phone, email, and chat.
What are the requirements for this Customer Support Specialist role?expand_more
To qualify for the Customer Support Specialist at Arrae position, applicants should have: Excellent verbal and written communication skills; Strong problem-solving and decision-making abilities; Ability to multitask and prioritize in fast-paced environment; Customer-focused mindset; Previous experience in customer service or related field preferred; and Proficiency in Google Suite and CRM software.
What is the salary range for Customer Support Specialist at Arrae?expand_more
The advertised salary range for Customer Support Specialist at Arrae is $24-27/hr.
Where is the Customer Support Specialist role at Arrae located?expand_more
Customer Support Specialist at Arrae is based in South Westlake Avenue, Westlake South, Westlake, Los Angeles, Los Angeles County, California, 90006, United States. This is a remote role.
Is this Customer Support Specialist job remote, hybrid, or on-site?expand_more
Arrae has listed this Customer Support Specialist role as remote.
How much experience is required for this Customer Support Specialist role?expand_more
Candidates for Customer Support Specialist at Arrae should have entry level.
What skills do you need for the Customer Support Specialist role at Arrae?expand_more
Key skills for Customer Support Specialist at Arrae include google suite; and crm software.
What category does the Customer Support Specialist role belong to?expand_more
Customer Support Specialist at Arrae is part of the Customer Services job category on Recrutus.