Customer Support Specialist
Not Disclosed•Full-TimeOn-site
location_on4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
About the Team
API is the global leader for crew accommodation solutions, transforming how businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. With proprietary technology, mobile solutions, and an experienced team, we offer clients a complete, end-to-end platform that integrates seamlessly into their workflows. We are looking for dynamic, creative, and tech-savvy individuals passionate about hard work, impeccable service, and innovative solutions.
About the Role
The Customer Support Specialist serves as a vital operational partner, assisting with the customer service components of API client requirements to achieve acceptable outcomes. This role involves close collaboration with internal departments and external parties to eliminate operational challenges involving clients, hotels, and transportation.
You will act as the primary point of contact for client requests, assessing requirements by priority to ensure hotel and transportation needs are met. The role requires building and maintaining strong business relationships through prompt and accurate service, while negotiating with vendors to best support both the client and API. When critical issues arise, you will alert the appropriate hierarchy for resolution and professionally resolve client disagreements by presenting facts to support solutions.
Work Environment
This position operates in a professional office environment using standard equipment such as computers, phones, and fax machines. The role requires flexibility to work morning, mid-day, evening, and overnight shifts, including weekends and overtime. Advanced notice is provided for schedule changes, and the ability to adapt to a varied schedule is essential.
Equal Opportunity
Accommodations Plus International is an Equal Opportunity Employer. We do not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable laws. Our management team is dedicated to this policy regarding recruitment, hiring, promotion, training, and general treatment during employment.
Work location
Work model: On-site
4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
Dallas, Texas
Key Responsibilities
- check_circleLearn and maintain API procedures for work methodology and reservations systems
- check_circleProcess client requests via phone, email, fax, and API systems
- check_circleAssess client requirements by priority to complete hotel and transportation bookings
- check_circleNegotiate with vendors including hotels and ground transportation providers
- check_circleBuild and maintain business relationships through prompt and accurate service
- check_circleResolve client disagreements professionally by presenting facts to support solutions
- check_circleAlert management hierarchy regarding critical issues requiring resolution
Requirements
- verified1-2 years airline, hotel, or travel industry experience
- verifiedWorking knowledge of EXCEL, Word, Outlook
- verifiedKnowledge of Ground Transportation reservations
- verifiedKnowledge of Hotels as a product
- verifiedBilingual English/Spanish (preferred)
- verifiedStrong computer skills with airline/hotel reservation systems (preferred)
Nice to Have
Working experience with airline and/or hotel reservations systems. Bilingual English / Spanish.
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Frequently asked questions about Customer Support Specialist at Accommodations Plus International
What does a Customer Support Specialist at Accommodations Plus International do?expand_more
Day-to-day, the Customer Support Specialist at Accommodations Plus International will learn and maintain api procedures for work methodology and reservations systems; process client requests via phone, email, fax, and api systems; assess client requirements by priority to complete hotel and transportation bookings; and negotiate with vendors including hotels and ground transportation providers.
What are the requirements for this Customer Support Specialist role?expand_more
Accommodations Plus International is looking for candidates who meet the following requirements: 1-2 years airline, hotel, or travel industry experience; Working knowledge of EXCEL, Word, Outlook; Knowledge of Ground Transportation reservations; Knowledge of Hotels as a product; Bilingual English/Spanish (preferred); and Strong computer skills with airline/hotel reservation systems (preferred).
Where is the Customer Support Specialist role at Accommodations Plus International located?expand_more
Customer Support Specialist at Accommodations Plus International is based in 4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States. This is a on-site role.
Is this Customer Support Specialist job remote, hybrid, or on-site?expand_more
Accommodations Plus International has listed this Customer Support Specialist role as on-site.
How much experience is required for this Customer Support Specialist role?expand_more
Candidates for Customer Support Specialist at Accommodations Plus International should have up to 2 yrs (entry level).
What skills do you need for the Customer Support Specialist role at Accommodations Plus International?expand_more
Key skills for Customer Support Specialist at Accommodations Plus International include Excel; Word; Outlook; Internet Research; Bilingual English / Spanish; Reservation Systems; Hotel Room Blocks; and Rate Structure.
What category does the Customer Support Specialist role belong to?expand_more
Customer Support Specialist at Accommodations Plus International is part of the travel job category on Recrutus.
About Accommodations Plus International
Accommodations Plus International operates within the Information Technology & Services sector, headquartered in Melville, New York. For more than 35 years, the organization has provided crew accommodation solutions to the aviation industry. The company leverages proprietary technology and specialized software to support over 20,000 crew members from more than 90 airlines on a nightly basis.
The firm offers an end-to-end technology platform designed to streamline how airlines manage crew travel and daily operations. Core capabilities include a mobile application called MyCrewCare, sourcing and contracting services, crew planning, and handling daily operations including irregular operations. Additional services cover distressed passenger management, billing and reconciliation, and business analytics.
Accommodations Plus International maintains a global footprint with 24 locations worldwide. Operations centers are situated in New York, Hong Kong, London, and Sao Paolo, enabling 24/7 support with global teams. This infrastructure allows the company to provide continuous assistance to its airline partners across different time zones. For further details, the organization directs inquiries to its official website or through direct communication channels.
Browse more roles: All Accommodations Plus International jobs, travel jobs on Recrutus.