This full-time Customer Support Specialist role is based in Dallas and focuses on operational support for API, a global leader in crew accommodation solutions. The position involves managing client requests for hotel and transportation reservations, coordinating with internal teams and external vendors to resolve logistical challenges, and maintaining accurate records within proprietary systems. Key responsibilities include prioritizing urgent client needs, negotiating with service providers, and ensuring high-quality service delivery across various communication channels. The role appeals to individuals seeking a dynamic environment where technology and travel intersect, offering opportunities to develop strong relationship management skills within a collaborative team. Candidates must be flexible to work varied shifts, including evenings and weekends, in a professional office setting.