What does a Customer Support Representative at Robert Half do?

A Customer Support Representative at Robert Half is responsible for the following: Respond to customer inquiries via phone and email; Process orders, account updates, and service requests; Coordinate communication between customers and internal departments; and Maintain accurate customer records and documentation.

Where is the Customer Support Representative role at Robert Half located?

Customer Support Representative at Robert Half is based in Woodward Avenue, Downtown, Escondido, San Diego County, California, 92025, United States. This is a on-site role.

Is this Customer Support Representative job remote, hybrid, or on-site?

Robert Half has listed this Customer Support Representative role as on-site.

How much experience is required for this Customer Support Representative role?

Customer Support Representative at Robert Half typically requires 2+ years of relevant experience at the mid level level.

What skills do you need for the Customer Support Representative role at Robert Half?

Key skills for Customer Support Representative at Robert Half include CRM; Ticketing System; Microsoft Office; and Excel.

What category does the Customer Support Representative role belong to?

Customer Support Representative at Robert Half is part of the customer services job category on Recrutus.

Customer Support Representative — Escondido, CA at

About the Opportunity

A biotech company based in Escondido is seeking a Customer Support Representative for a contract role. This position is designed for individuals who thrive in problem-solving environments and enjoy supporting fast-paced operational teams. As a key point of contact, you will bridge the gap between clients and internal departments, ensuring accurate record-keeping and a positive client experience throughout the customer journey.

About the Role

In this capacity, you will serve as the primary liaison for customer inquiries, processing orders, and managing account updates. The role requires coordinating communication between external clients and internal teams to resolve issues and track shipments effectively. You will also assist with reporting and administrative tracking tasks, maintaining organized files that support the broader operational workflow.

About the Agency

Robert Half is the world's first and largest specialized talent solutions firm, connecting highly qualified job seekers with opportunities at leading companies. We offer contract, temporary, and permanent placement solutions across finance, technology, marketing, legal, and administrative sectors. Our mission is to put you in the best position to succeed by providing access to top jobs, competitive compensation, and free online training.

Application & Hiring Process

To apply, download the Robert Half app for 1-tap applications and AI-matched job notifications, or apply directly through our website. All applicants for U.S. job openings must be legally authorized to work in the United States. By clicking "Apply Now," you agree to Robert Half's Terms of Use and Privacy Notice.

Equal Opportunity Employer

Robert Half is an Equal Opportunity Employer. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Work location

Work model: On-site

Woodward Avenue, Downtown, Escondido, San Diego County, California, 92025, United States

Escondido, California

Key Responsibilities

check_circleRespond to customer inquiries via phone and email
check_circleProcess orders, account updates, and service requests
check_circleCoordinate communication between customers and internal departments
check_circleMaintain accurate customer records and documentation
check_circleAssist with tracking orders, shipments, and account information
check_circleSupport issue resolution and customer follow-up activities
check_circleAssist with reporting and administrative tracking tasks
check_circleMaintain organized customer files and account documentation

Requirements

verified2+ years customer support, administrative, or client service experience
verifiedBiotech, healthcare, or regulated industry experience
verifiedMicrosoft Office and Excel proficiency
verifiedLegal authorization to work in the United States

Nice to Have

2+ years of customer support, administrative, or client service experience. Biotech, healthcare, or regulated industry experience. CRM or ticketing system experience.

Benefits & Perks

check_circleMedical, vision, dental, and life and disability insurance for contract/temporary professionalscheck_circleEligibility to enroll in company 401(k) plan for hired contract/temporary professionals

Customer Support Representative