Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_onBriar Hill Road, Haverhill, Grafton County, New Hampshire, 03785, United States
About the Company
Sheridan is one of the nation's leading print and publishing service providers, printing everything from popular magazines and catalogs to prestigious medical and scientific journals. A career at Sheridan is more than just a job; it is an opportunity to be part of something greater. The company works hard, has fun, and takes pride in its work within a successful, growing, and industry-leading environment.
About the Role
The Assistant Account Manager serves as a vital support role, working under the direction of an Account Manager II or Account Manager I. The position focuses on serving and interacting with customers, preparing orders for production, and performing essential clerical support tasks. This role is designed for individuals who are eager to learn a variety of computer software applications, including order entry and job ticket systems, while developing their skills in a supportive culture that fosters lifelong friendships.
Hiring Process
To apply for this position, please contact the location HR Manager at 603-653-7314 or via email at michael.draper@sheridan.com if you need assistance or a reasonable accommodation during the application process.
Equal Opportunity
CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Work location
Work model: On-site
Briar Hill Road, Haverhill, Grafton County, New Hampshire, 03785, United States
Haverhill, New Hampshire
Key Responsibilities
- check_circlePrepare orders for production based on customer requirements
- check_circleServe and interact with customers under the direction of Account Managers
- check_circlePerform clerical support tasks to assist the account management team
- check_circleUtilize order entry and job ticket systems for processing requests
- check_circleMaintain accurate records and ensure attention to detail in all tasks
Requirements
- verifiedMinimum high school diploma or GED
- verifiedSome customer service experience
- verifiedProficient with Microsoft Office Suite or related software
Benefits & Perks
check_circleOn-the-job training programs through Sheridan Academycheck_circleTuition reimbursement for approved courseworkcheck_circleEmployee referral program that pays you moneycheck_circlePaid vacation and holidaysMedical (PPO and HSA Plans), Dental, and Vision insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office Suite.
Education: Minimum high school diploma or GED required.
Frequently asked questions about Customer Support Representative at Sheridan Group
What does a Customer Support Representative at Sheridan Group do?expand_more
A Customer Support Representative at Sheridan Group is responsible for the following: Prepare orders for production based on customer requirements; Serve and interact with customers under the direction of Account Managers; Perform clerical support tasks to assist the account management team; and Utilize order entry and job ticket systems for processing requests.
What are the requirements for this Customer Support Representative role?expand_more
To qualify for the Customer Support Representative at Sheridan Group position, applicants should have: Minimum high school diploma or GED; Some customer service experience; and Proficient with Microsoft Office Suite or related software.
Where is the Customer Support Representative role at Sheridan Group located?expand_more
Customer Support Representative at Sheridan Group is based in Briar Hill Road, Haverhill, Grafton County, New Hampshire, 03785, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Sheridan Group has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Candidates for Customer Support Representative at Sheridan Group should have entry level.
What skills do you need for the Customer Support Representative role at Sheridan Group?expand_more
Key skills for Customer Support Representative at Sheridan Group include Microsoft Office Suite.
What education is required for Customer Support Representative at Sheridan Group?expand_more
Educational requirements for this role: Minimum high school diploma or GED required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Sheridan Group is part of the admin job category on Recrutus.