Customer Support Associate
Not Disclosed•Full-TimeOn-site
location_on1577, West Lynwood Avenue, Keystone Park, San Antonio, Bexar County, Texas, 78201, United States
About Accenture Flex
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. You will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. In addition to delivering innovative solutions for clients, you will gain job experience with one of the world's leading professional services organizations while receiving competitive rewards and access to world-class learning resources.
About the Role
Providing quality customer service is at the core of our team's goals. As a Customer Support Associate, you will assist in achieving team goals by answering questions for users with account-related queries. Your day will involve outbound calling and assisting end users with various query types to ensure high customer satisfaction. You will be expected to be helpful and empathetic, resolving issues quickly while maintaining an awareness of the client's business, operational activities, and processes within your team area. This role requires professional interaction and communication, both within the Accenture organization and with client contacts.
Location and Work Model
This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX. The role requires flexibility to work any shift between 6:00 am - 1:00 am CT, including weekends and holidays.
Equal Opportunity and Culture
Accenture has an unwavering commitment to diversity, aiming for every person to have a full sense of belonging within the organization. Inclusion and diversity are fundamental to our culture and core values; our rich diversity makes us more innovative and creative, helping us better serve our clients and communities. We believe that no one should be discriminated against because of their differences. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities and is committed to providing veteran employment opportunities. We are also committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you require accommodation to perform the essential functions of your role or to facilitate the recruiting process, please contact us at 1 (877) 889-9009 or speak with your recruiter.
Work location
Work model: On-site
1577, West Lynwood Avenue, Keystone Park, San Antonio, Bexar County, Texas, 78201, United States
San Antonio, Texas
Key Responsibilities
- check_circleDeliver quality customer service by resolving cases efficiently and maintaining high satisfaction ratings
- check_circleConduct outbound calls and assist end users with various account-related query types
- check_circleProactively inquire about and maintain awareness of the client's business and operational processes
- check_circleCommunicate information and escalate issues to Team leads, QAs, SMEs, and Operations Managers
- check_circleManage daily targets and key performance metrics to ensure team goals are achieved
- check_circleAddress user queries by providing clarification on causes and educating users on platform utilization
- check_circleMaintain professional interaction and communication with both internal Accenture teams and external client contacts
Requirements
- verifiedMinimum of 2 years of customer support experience via phone, email, and/or chat
- verifiedMust be flexible to work any shift between 6:00 am - 1:00 am CT including weekends and holidays
- verifiedPass an English Assessment (written) with a minimum score of B2
- verifiedApplicants must have work authorization that does not require visa sponsorship
Nice to Have
Drive for communication, calls, chats, email, and interaction with customers and end users. Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values. Strong attention to details. Excellent problem solving and organization skills. Self-motivated to work independently, with minimal supervision. Excellent time management skills and able to proactively and independently manage workload and targets.
Benefits & Perks
check_circleMedical, dental, vision, and long-term disability coveragecheck_circle401(k) plancheck_circlePaid time off
Similar Job Opportunities
Bilingual Customer Service Rep
Loanmax Title Loans • Houston, Texas
$14.5-0/hrarrow_forward
Benefit Specialist
Globe Life American Income Division: McQuade Organization • Philadelphia, Pennsylvania
Not Disclosedarrow_forward
Customer Support Specialist
Aristocrat Interactive • Hybrid
$18-24.7/hrarrow_forward