Customer Success Specialist - L1 Customer Support and Fulfillment
Not Disclosed•Full-TimeOn-site
location_on1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
About OptiSigns
OptiSigns Inc. stands at the forefront of digital experience technology, enabling businesses to seamlessly connect online and offline interactions through cutting-edge solutions in AI, IoT, and no-code/low-code platforms.
About the Role
As part of our commitment to delivering outstanding customer experiences, we are seeking a Customer Success Specialist to join our on-site team in Houston, TX. This role plays a key part in ensuring smooth hardware fulfillment operations while supporting both internal teams and external customers throughout the order lifecycle. You will work closely with warehouse, logistics, and engineering teams to maintain inventory accuracy and deliver exceptional service.
Why Join Us
This position provides a clear pathway to more senior roles in Customer Success, Operations, or as a Hardware Specialist as our company grows. You will collaborate at the cutting edge of digital signage technology with a team that encourages innovation and ongoing learning. Join a fast-moving startup where your contributions have a tangible effect on our growth and customer satisfaction. You will work alongside passionate and motivated professionals who are dedicated to excellent work and mutual support.
Culture & Benefits
We offer a fast-paced, fun culture in a growing tech company. Our benefits package includes Health, Dental, and Vision Insurance, Paid Time Off (PTO), and opportunities for professional development and networking.
Work location
Work model: On-site
1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Houston, Texas
Key Responsibilities
- check_circleReceive, package, ship, and track hardware products to ensure accurate and timely delivery
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Skills, education and keywords
Skills: Windows, Mac, Google Workspace, Microsoft 365, Comp Tia A+, Network+, It Support, Networking, Troubleshooting.
Education: High school diploma or equivalent required; Associate's or coursework in IT preferred.
Frequently asked questions about Customer Success Specialist - L1 Customer Support and Fulfillment at OptiSigns Inc.
What does a Customer Success Specialist - L1 Customer Support and Fulfillment at OptiSigns Inc. do?expand_more
A Customer Success Specialist - L1 Customer Support and Fulfillment at OptiSigns Inc. is responsible for the following: Receive, package, ship, and track hardware products to ensure accurate and timely delivery; Maintain inventory integrity by properly recording all product movements; Provide frontline customer support for fulfillment-related inquiries and issue escalation; and Process returns, perform factory resets, and refurbish devices.
What are the requirements for this Customer Success Specialist - L1 Customer Support and Fulfillment role?expand_more
To qualify for the Customer Success Specialist - L1 Customer Support and Fulfillment at OptiSigns Inc. position, applicants should have: High school diploma or equivalent; Associate's degree or IT coursework preferred; and Basic understanding of computers, Windows/Mac OS, and common software.
Where is the Customer Success Specialist - L1 Customer Support and Fulfillment role at OptiSigns Inc. located?expand_more
Customer Success Specialist - L1 Customer Support and Fulfillment at OptiSigns Inc. is based in 1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States. This is a on-site role.