Customer Success Manager - Promotional Merchandise
Not Disclosed•Full-TimeHybrid
location_onHybrid
About the Team
While Staples is known as the world's leading office supply company, Staples Promotional Products (SPP) stands as a national leader in the promotional products industry. As a division of Staples, our mission is to help customers build love for their brands through customized merchandise solutions. Whether a client wants to tell a specific story, make a connection, or deliver a goal, Staples Promo makes it easy to design promotional experiences that create lasting impact.
About the Role
The Account Manager serves as the primary point of contact for assigned enterprise and mid-market customers, responsible for managing and growing relationships while delivering a seamless end-to-end sales experience. This role is designed to bridge the gap between customer needs and internal execution, focusing on account management, opportunity development, and ensuring customer satisfaction through strong collaboration.
In this position, you will support both contracted and non-contracted clients, managing quote and order activity while contributing to the achievement of team sales and profitability goals. You will act as the voice of the customer internally, ensuring issues are resolved quickly and professionally, while proactively engaging existing and past customers to introduce new products and merchandising solutions. Success in this role requires a creative mindset to recommend merchandise solutions aligned with customer brand needs and a deep understanding of industry trends.
Note: This role requires a hybrid work model with a minimum of two days per week in the office.
Our Culture & Values
At Staples, we believe the asset we value most is you. Our benefits are designed to meet the diverse needs of our associates and their families, supporting well-being, work-life balance, and peace of mind.
Inclusion is an action word for us. It represents our commitment to ensuring all employees feel valued and supported to contribute to their fullest potential. We work hard to foster an inclusive culture that seeks employees with unique and varied perspectives, believing that diversity naturally follows when we operate inclusively. This approach drives innovative thinking that helps us exceed our customers' expectations through the power of the people behind our iconic brand.
Equal Opportunity Employer
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Work location
Work model: Hybrid
Hybrid
Key Responsibilities
- check_circleServe as primary point of contact for assigned customer accounts
- check_circleManage sales process from opportunity identification through delivery
- check_circleCollaborate with Strategic Account Managers to forecast sales and execute account plans
- check_circleCoordinate and review customer quote requests for accuracy and margin alignment
- check_circlePartner with internal teams to ensure timely execution and delivery
- check_circleProactively engage customers to introduce new products and solutions
- check_circleMonitor account performance and profitability to identify growth opportunities
- check_circleStay current on product trends and industry best practices
- check_circleAct as voice of the customer to ensure quick and professional issue resolution
Requirements
- verified3+ years of experience in sales, account management, or customer‑facing roles
- verifiedPost‑secondary education in business, sales, or a related field
- verifiedProficiency with Microsoft Office tools (Excel, Word, Outlook, PowerPoint)
- verifiedExperience working with the Energy, Agriculture and Construction Industries
- verifiedIndustry experience in promotional products or branded merchandise
- verifiedPrior sales and / or business development experience
Nice to Have
Post-secondary education in business, sales, or a related field. Industry experience in promotional products or branded merchandise. Experience working with the Energy, Agriculture and Construction Industries. Prior sales and/or business development experience.
Similar Job Opportunities
Frequently asked questions about Customer Success Manager - Promotional Merchandise at Staples
What does a Customer Success Manager - Promotional Merchandise at Staples do?expand_more
In this Customer Success Manager - Promotional Merchandise at Staples role, you will serve as primary point of contact for assigned customer accounts; manage sales process from opportunity identification through delivery; collaborate with strategic account managers to forecast sales and execute account plans; and coordinate and review customer quote requests for accuracy and margin alignment.
What are the requirements for this Customer Success Manager - Promotional Merchandise role?expand_more
Staples is looking for candidates who meet the following requirements: 3+ years of experience in sales, account management, or customer‑facing roles; Post‑secondary education in business, sales, or a related field; Proficiency with Microsoft Office tools (Excel, Word, Outlook, PowerPoint); Experience working with the Energy, Agriculture and Construction Industries; Industry experience in promotional products or branded merchandise; and Prior sales and / or business development experience.
Where is the Customer Success Manager - Promotional Merchandise role at Staples located?expand_more
Customer Success Manager - Promotional Merchandise at Staples is based in Hybrid. This is a hybrid role.
Is this Customer Success Manager - Promotional Merchandise job remote, hybrid, or on-site?expand_more
Staples has listed this Customer Success Manager - Promotional Merchandise role as hybrid.
How much experience is required for this Customer Success Manager - Promotional Merchandise role?expand_more
Customer Success Manager - Promotional Merchandise at Staples typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Customer Success Manager - Promotional Merchandise role at Staples?expand_more
Key skills for Customer Success Manager - Promotional Merchandise at Staples include Microsoft Office; Excel; Word; Outlook; and Powerpoint.
What category does the Customer Success Manager - Promotional Merchandise role belong to?expand_more
Customer Success Manager - Promotional Merchandise at Staples is part of the sales job category on Recrutus.