Customer Success Manager - Data Solutions
Not Disclosed•Full-TimeHybrid
location_onStarbucks, 1, Fort Hill Square, Waterfront, Downtown, Boston, Suffolk County, Massachusetts, 02110, United States
About the Role
We are seeking a dynamic Customer Success Manager to act as a strategic partner to our clients, owning product adoption, driving measurable outcomes, and building long-term, trusted relationships. This role is crucial in ensuring our customers derive maximum value from our products, achieve their business objectives, and remain engaged advocates of Validity’s solutions.
As a key member of our Customer Success team, you will manage a portfolio of clients, guiding them through every stage of the post-sale lifecycle—from adoption to expansion. You’ll collaborate closely with cross-functional teams including Account Management, Product, and Support to ensure your clients are not just satisfied, but successful.
You’ll be joining a customer-centric organization that values strategic thinking, autonomy, and continuous growth. If you’re passionate about helping clients succeed and thrive in a collaborative environment where your voice and impact matter, this is the role for you.
Work location
Work model: Hybrid
Starbucks, 1, Fort Hill Square, Waterfront, Downtown, Boston, Suffolk County, Massachusetts, 02110, United States
Boston, Massachusetts
Key Responsibilities
- check_circleOwn post-sale relationships for a portfolio of strategic accounts
- check_circleLeverage data insights to identify trends and drive product adoption
- check_circleEnsure high-quality follow-through on customer issues and resolve blockers
Similar Job Opportunities
Skills, education and keywords
Skills: Salesforce, Salesforce Administrator Certification.
Education: Bachelor's degree preferred.
Frequently asked questions about Customer Success Manager - Data Solutions at Validity Inc.
What does a Customer Success Manager - Data Solutions at Validity Inc. do?expand_more
Day-to-day, the Customer Success Manager - Data Solutions at Validity Inc. will own post-sale relationships for a portfolio of strategic accounts; leverage data insights to identify trends and drive product adoption; ensure high-quality follow-through on customer issues and resolve blockers; and proactively manage client journeys through business reviews and success planning.
What are the requirements for this Customer Success Manager - Data Solutions role?expand_more
To qualify for the Customer Success Manager - Data Solutions at Validity Inc. position, applicants should have: 3+ years of experience in Customer Success, Account Management, or related SaaS client-facing role; Bachelor's degree; Salesforce Administrator Certification; and Ability to work 3 days per week in Boston, MA office.
Where is the Customer Success Manager - Data Solutions role at Validity Inc. located?expand_more
Customer Success Manager - Data Solutions at Validity Inc. is based in Starbucks, 1, Fort Hill Square, Waterfront, Downtown, Boston, Suffolk County, Massachusetts, 02110, United States. This is a hybrid role.