Customer Success Manager

About CDK Global

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across the automotive and related industries. Our SaaS platform enables dealers to manage end-to-end business operations, from vehicle acquisition and sales to financing, insurance, repair, and maintenance. By automating critical workflows, we help dealers sell and service more vehicles while creating simple, convenient experiences for customers and improving their financial performance.

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are: Stay Curious, Own It, Be Open, and Create Possibilities. We believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We encourage different views so that everyone can be their best selves and make an impact.

About the Role

As a Customer Success Manager, you will be the trusted advisor for dealerships in the Northeastern U.S. territory. Your primary mission is to drive client satisfaction and success by deeply understanding the business needs of your assigned dealers. You will work to maximize the adoption and utilization of CDK products, helping customers achieve tangible value while driving engagement and minimizing churn.

This is a field-based position requiring you to live within the territory (ME, VT, NH, MA, RI, CT). You will spend approximately 75% of your time traveling to meet with dealership management and staff. Your day-to-day involves assessing risk factors, identifying growth opportunities, and partnering with the sales team to nurture additional revenue. You will educate clients on CDK solutions, create strategic reports, and develop training plans for dealership staff. By maintaining strong relationships and demonstrating expertise in CDK products, you will ensure the continued success of our applications and foster a productive working environment.

Hiring Process

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to qualified applicants. We are committed to a fair and equitable hiring process where qualified applicants receive consideration without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, military service, or veteran status.

Equal Opportunity & Culture

CDK Global is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. We are open, curious, and encourage different views. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. We retain the right to change or assign other duties to this position as needed to ensure business success.