Customer Solutions Specialist (Industrial Industry)
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About Solve Industrial Motion Group
Solve strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within our brand portfolio and unmatched technical expertise, we offer over 100,000 ready-to-ship components. We innovate with ambition, providing custom solutions across a wide range of applications. Our team obsesses over our customers, leveraging a nationwide network for industry-leading product availability and best-in-class service. We lead with integrity, uniting with purpose to drive innovation and continuous improvement every day.
About the Role
Reporting to the Director of Customer Experience, the Customer Solutions Specialist serves as a vital bridge between Solve and our clients. This role exists to ensure the sales lifecycle is seamless by offering thoughtful, knowledgeable solutions to customer inquiries and troubleshooting product issues. You will consult with customers to deeply understand their business needs, making calculated product recommendations that complement their operations.
In this position, you will work in tandem with Regional Sales Managers to act as the internal support system for our accounts. Your day involves listening attentively to customer needs, communicating effective solutions via phone or email, and managing the end-to-end order process from purchase orders to forecasting. You will establish relationships using a consultative approach, utilizing your technical product knowledge to guide clients through product selection while maintaining accurate records in our internal CRM.
Hiring Process
Interested candidates are encouraged to apply directly through our careers portal. The selection process typically involves an initial screening to discuss background and role fit, followed by a deeper conversation with the hiring team to explore technical knowledge and customer service philosophy.
Equal Opportunity Employer
Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other class or status in accordance with applicable federal, state, and local laws.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleEnter purchase orders and create corresponding sales orders while advising on product forecasting
- check_circlePrepare accurate price quotes including shipping estimates and expected delivery dates
- check_circlePartner with Regional Sales Managers to provide qualified sales support and gain customer information
- check_circleCollaborate with internal departments to identify the best solutions for customers
- check_circleEstablish customer relationships using a consultative approach to assist with product selection
- check_circleSet up client accounts in the internal CRM and maintain all necessary client information
- check_circleRespond efficiently to customer inquiries regarding adjustments, returns, credits, or shipment tracking
- check_circleProvide best-in-class service by listening to customer needs and communicating applicable solutions
Requirements
- verifiedHigh School Diploma or equivalent
- verified2+ years of customer service experience
- verifiedIntermediate experience using Microsoft Office Suite
Nice to Have
1+ Year of technical training or equivalent industry experience. Industrial sales experience. Previous customer service experience in a power transmission or bearings industry.
Benefits & Perks
check_circleCompany-sponsored health coveragecheck_circleLife insurancecheck_circle401(k) plan with company matchcheck_circlePaid parental leavecheck_circlePaid time off
