Customer Service/Sales

Position Purpose

Customer Service and Sales Associates are the frontline of our retail experience, dedicated to providing fast, friendly service by actively engaging with customers to assess their needs. In this role, you will learn to utilize our tools to understand our products deeply, enabling you to guide customers through the process of selling an entire project. From greeting and qualifying customers to recommending solutions and closing sales, you will master the full customer journey within your department while gaining familiarity with adjacent areas.

Beyond sales, you play a vital role in maintaining the in-stock condition of your assigned areas, ensuring they remain clean, shop-able, and safe. A core responsibility of this position is fostering a safe working and shopping environment for everyone. This involves adhering to all safety policies and standards, completing required safety training, and immediately addressing or reporting any hazards and unsafe conditions to the Manager on Duty. Your commitment to safety ensures that you, your co-workers, vendors, and customers are never endangered.

You will work in close cooperation with your Department Supervisor and fellow associates across various departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Depending on specific store needs, this position may take on various titles such as Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, or Customer Order Specialist.