Customer Service/Sales

Position Purpose

Customer Service and Sales Associates serve as the frontline of our retail environment, dedicated to delivering fast, friendly service by actively engaging with customers to assess their needs. The role is designed to empower associates to become product experts, utilizing our internal tools to provide comprehensive information that helps customers complete entire projects.

In this position, you will master the full sales cycle: greeting customers, qualifying their needs, making tailored recommendations, and closing sales within your assigned department. You will also gain a working knowledge of adjacent departments to provide seamless support. Beyond sales, you are responsible for maintaining the in-stock condition of your area, ensuring it remains clean, shop-able, and safe for everyone.

Safety is a core pillar of this role. Associates are expected to foster a safe working and shopping environment by strictly adhering to all safety policies and standards. This includes completing specified safety training, immediately correcting hazards, reporting unsafe conditions to the Manager on Duty, and working in a manner that protects yourself, co-workers, vendors, and customers.

You will work cooperatively with Department Supervisors and associates across various departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Depending on your specific focus, you may serve in roles such as Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, or Customer Order Specialist.