Customer Service/Sales
Not Disclosed•Full-TimeOn-site
location_on1308, West 9th Street, Kansas City, Jackson County, Missouri, 64101, United States
Position Purpose
Customer Service and Sales Associates serve as the frontline of our retail experience, delivering fast and friendly service by actively engaging with customers to understand their unique needs. The role is designed to guide customers from initial inquiry through to project completion, ensuring they receive the right products and expert advice to finish their projects successfully.
About the Role
In this position, you will master our product tools to provide accurate information that helps customers sell an entire project. Your day-to-day involves greeting customers, qualifying their needs, making tailored recommendations, and closing sales within your assigned department. You will also gain familiarity with the basics of adjacent departments to provide seamless support.
Beyond sales, you play a critical role in maintaining the store environment. You are responsible for keeping assigned areas in-stock, clean, shop-able, and safe. This includes adhering to all safety policies, completing required training, and proactively identifying and correcting hazards to ensure a secure environment for yourself, your co-workers, vendors, and customers.
You will work collaboratively with Department Supervisors and associates across various departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Depending on your specific focus, you may operate in roles such as Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, or Customer Order Specialist.
Work location
Work model: On-site
1308, West 9th Street, Kansas City, Jackson County, Missouri, 64101, United States
Kansas City, Missouri
Key Responsibilities
- check_circleActively seek out customers to assess needs and provide assistance
- check_circleMaintain in-stock conditions and ensure assigned areas are clean and shop-able
- check_circleFollow safety policies and immediately correct or report hazards
- check_circleLearn about products using company tools to inform customers
- check_circleGreet, qualify, recommend, and close sales for every customer
- check_circleCooperate with Department Supervisors and associates across multiple departments
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Frequently asked questions about Customer Service/Sales at The Home Depot
What does a Customer Service/Sales at The Home Depot do?expand_more
In this Customer Service/Sales at The Home Depot role, you will actively seek out customers to assess needs and provide assistance; maintain in-stock conditions and ensure assigned areas are clean and shop-able; follow safety policies and immediately correct or report hazards; and learn about products using company tools to inform customers.
Where is the Customer Service/Sales role at The Home Depot located?expand_more
Customer Service/Sales at The Home Depot is based in 1308, West 9th Street, Kansas City, Jackson County, Missouri, 64101, United States. This is a on-site role.
Is this Customer Service/Sales job remote, hybrid, or on-site?expand_more
The Home Depot has listed this Customer Service/Sales role as on-site.
How much experience is required for this Customer Service/Sales role?expand_more
Candidates for Customer Service/Sales at The Home Depot should have entry level.
What category does the Customer Service/Sales role belong to?expand_more
Customer Service/Sales at The Home Depot is part of the retail job category on Recrutus.
About The Home Depot
Home Depot, a retail company based in Atlanta, Georgia, specializes in home improvement solutions through its extensive network of stores. The company operates over 2,300 locations across all 50 U.S. states, Canada, Mexico, and other territories, serving customers seeking tools, building materials, and expert guidance for home projects. Its mission centers on empowering individuals to enhance their living spaces through accessible products and services.
As a Fortune 500 entity, the organization emphasizes a culture of dedication and expertise among its workforce, aligning employee contributions with customer needs. The company’s reach extends beyond traditional retail, reflecting its commitment to community-focused support in home-building and renovation. With a presence in multiple international markets, Home Depot maintains a structured approach to operational consistency while adapting to regional customer expectations.
The company’s operational scale and focus on practical, customer-driven solutions position it as a staple in the home improvement industry. By prioritizing employee development and customer satisfaction, Home Depot sustains its role as a key player in the retail sector, offering career opportunities across diverse roles and locations.
Browse more roles: All The Home Depot jobs, retail jobs on Recrutus.