Customer Service Representative - Outbound B2B - Hybrid

About the Team

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, starting with the talent behind the experience. We are proud to be a Great Place to Work® certified company in the United States, recognized for our amazing purpose, team, and culture.

We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. As a global company, we know diversity is our strength because it enables us to view things from different vantage points. We aim to reflect the communities we serve by delivering amazing service and technology, but also humanity. We make it a point to ensure all employees feel valued, belonging, and comfortable being their authentic selves at work.

About the Role

As a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ, you will be a vital part of bringing humanity to business. This role is designed for those energized by outbound conversations and building strong customer connections. You will leverage your call center and customer service experience to engage warm leads through structured, outbound consultations with small business customers.

Partnering closely with a sales team, you will help uncover business needs and support solutions that save customers time and streamline their day-to-day operations. Your ability to approach each conversation with curiosity, clarity, and care will help deliver thoughtful, consistent customer experiences. You will report to a Team Lead and contribute directly to the success of the customer experience and the overall team.

Your Journey at TTEC

We are committed to ensuring you have the skills and support to be successful throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, you will have access to thousands of free courses to support your career growth wherever that may take you. We know that you bring the one necessary ingredient that can't be taught—a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family. We offer an inclusive culture and a community-minded organization where giving back is encouraged. We support your career and professional development, offering opportunities to work hybrid following training based on performance.

Equal Opportunity

TTEC is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace diversity and are committed to creating an environment where everyone can bring value to the table in their own unique way.