Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_onNorth 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
About PLS
PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission is centered on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe that exceptional team members are the key to our success, going above and beyond to ensure our customers receive the best service possible.
About the Role
As a Customer Service Representative (CSR), you will serve as the primary point of contact and the "face" of PLS. This role is vital for delivering superior customer service and building trust with our community. You will be responsible for educating customers on our financial products and services, ensuring every interaction reflects our core values of Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.
In this position, you will manage transactions with accuracy and integrity while maintaining a balanced cash drawer. You will act as the first line of defense for compliance, ensuring all activities adhere to federal, state, and local regulations. Beyond processing transactions, you will help maintain a clean and welcoming store environment and work collaboratively with the Store Manager to resolve any customer concerns. Your ability to engage with customers, multi-task in a busy environment, and communicate effectively will be essential to your success.
Application Instructions
To apply, please submit your resume through our standard hiring channels. PLS is an Equal Employment Opportunity Employer and a drug-free workplace. We provide reasonable accommodations to applicants with disabilities. If you require an accommodation for any part of the application or hiring process, please contact our Human Resources team at talentacquisition@pls247.com.
Note: For positions located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment in accordance with the Fair Chance Initiative for Hiring Ordinance.
Work location
Work model: On-site
North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
Phoenix, Arizona
Key Responsibilities
- check_circleProvide outstanding customer service to ensure repeat business
- check_circleEducate customers on company products and services
- check_circleEnsure all transactions comply with federal, state, and local regulations
- check_circleMaintain a balanced cash drawer and complete transactions accurately
- check_circleUse point-of-sale system to access information and process transactions
- check_circleHelp maintain a neat and clean store environment
- check_circleResolve customer complaints or refer them to the Store Manager
Requirements
- verifiedEnglish fluency required
- verifiedEnglish/Spanish bilingual preferred
Nice to Have
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant. English/Spanish bilingual.
Benefits & Perks
check_circle401(k) retirement plancheck_circleVacation timecheck_circleOpportunities for advancementcheck_circleOngoing training
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Frequently asked questions about Customer Service Representative at PLS Logistics Services
What does a Customer Service Representative at PLS Logistics Services do?expand_more
A Customer Service Representative at PLS Logistics Services is responsible for the following: Provide outstanding customer service to ensure repeat business; Educate customers on company products and services; Ensure all transactions comply with federal, state, and local regulations; and Maintain a balanced cash drawer and complete transactions accurately.
What are the requirements for this Customer Service Representative role?expand_more
To qualify for the Customer Service Representative at PLS Logistics Services position, applicants should have: English fluency required; and English/Spanish bilingual preferred.
Where is the Customer Service Representative role at PLS Logistics Services located?expand_more
Customer Service Representative at PLS Logistics Services is based in North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States. This is a on-site role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
PLS Logistics Services has listed this Customer Service Representative role as on-site.
How much experience is required for this Customer Service Representative role?expand_more
Candidates for Customer Service Representative at PLS Logistics Services should have mid level.
What skills do you need for the Customer Service Representative role at PLS Logistics Services?expand_more
Key skills for Customer Service Representative at PLS Logistics Services include English; and Spanish.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at PLS Logistics Services is part of the customer services job category on Recrutus.
About PLS Logistics Services
PLS Logistics Services operates within the transportation, logistics, supply chain, and storage industry, providing freight brokerage and outsourced logistics solutions since 1991. Headquartered in Cranberry Township, Pennsylvania, the company manages over one million annual loads across major freight modes including flatbed, van, LTL, rail, barge, air, and ocean. Its operational footprint leverages a network of more than 50,000 qualified carrier partners, Class-1 railroads, and major barge companies to ensure reliable service delivery.
The organization serves a diverse client base ranging from small and mid-sized businesses to Fortune 500 enterprises. This broad appeal is supported by consistent recognition as a top logistics provider from industry publications such as Inbound Logistics and Transport Topics. The firm emphasizes that simplifying logistics processes does not require compromising quality or cutting corners.
Decades of operational experience enable the dedicated team of experts to craft customized solutions that address specific business obstacles while maintaining cost efficiency. The company culture relies on employee passion, dedication, and camaraderie to sustain its reputation for keeping client bottom lines intact regardless of logistical challenges.
Browse more roles: All PLS Logistics Services jobs, customer services jobs on Recrutus.