Customer Service Representative

About the Team

Staples is a business-to-business powerhouse, and Quill serves as a vital extension of that mission. We make it easier for businesses of all sizes to get what they need to work smarter. Our platform group is dedicated to binding the customer experience together, ensuring that every interaction drives value and efficiency for our partners.

About the Role

As an Inside Sales Specialist, you will play a critical role in supporting both new and existing customers. This is a fast-paced, customer-focused position where your ability to build relationships, think strategically, and deliver results makes a direct impact on our bottom line. You will partner closely with Account Managers to win profitable business, delivering expert product guidance and driving both transactional and solution-based sales.

In this role, you will manage multiple lead channels, including hunt lines, loaded leads, web leads, and chat. Your day will involve educating customers on Quill’s specialized product offerings, pricing, and category-specific solutions while maintaining a strong and accurate opportunity pipeline. By consolidating customer spend and positioning Quill as a trusted advisor, you will help increase share of wallet and grow average order value, delivering an exceptional end-to-end customer experience.

Hiring Process

Candidates selected for this role will move through a streamlined interview process designed to assess both sales acumen and cultural fit. The journey typically includes an initial screening to verify qualifications, followed by a deeper dive into sales scenarios and problem-solving capabilities. Final rounds focus on team alignment and a discussion of how your unique perspective can contribute to our inclusive culture.

Our Culture & Commitment to Diversity

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. We work hard to foster an inclusive culture, seeking employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.