Customer Service Representative Bilingual Vietnamese Preferred
Not Disclosed•Full-TimeOn-site
location_on1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
About PLS
PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Co-Presidents Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission places the customer at the center of everything we do, recognizing that exceptional team members are the key to our success.
We provide consumers with convenient, transparent, and affordable financial products and services to help manage their day-to-day needs. While many of our customers have traditional banking relationships, they choose PLS for the accessibility and value we offer compared to standard alternatives.
About the Role
As a Customer Service Representative (CSR), you will be the primary point of contact and the "face" of PLS. This role is designed for individuals who are passionate about delivering superior customer service and building trust with our community. You will serve as the first line of support, educating customers on our products and ensuring every interaction reflects our core values: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.
In this position, you will be accountable for maintaining high quality standards and complying with all company policies. Your day will involve engaging with a diverse range of customers, resolving inquiries, and ensuring all transactions are processed accurately and in compliance with federal, state, and local regulations. You will also play a vital role in maintaining a neat, clean, and welcoming store environment for both customers and team members.
Hiring Process & Application
PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodations to applicants with disabilities throughout the application and hiring process. If you require an accommodation, please contact talentacquisition@pls247.com.
For positions located in the City of Los Angeles, we adhere to the Fair Chance Initiative for Hiring Ordinance, ensuring that qualified applicants with criminal histories are considered for employment. PLS is also a drug-free workplace.
Join a team that values integrity and teamwork, where your contributions directly impact the financial well-being of our customers.
Work location
Work model: On-site
1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Houston, Texas
Key Responsibilities
- check_circleProvide outstanding customer service to ensure repeat business
- check_circleEducate customers on company products and services
- check_circleEnsure all transactions comply with federal, state, and local regulations
- check_circleMaintain a balanced cash drawer and complete transactions accurately
- check_circleUse point-of-sale system to access information and process transactions
- check_circleHelp maintain a neat and clean store environment
- check_circleResolve customer complaints or refer them to the Store Manager
Requirements
- verifiedEnglish fluency required
- verifiedEnglish/Spanish/Vietnamese bilingual preferred
Nice to Have
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant. English/Spanish/Vietnamese bilingual.
Benefits & Perks
check_circle401(k) retirement plancheck_circleVacation timecheck_circleOpportunities for advancementcheck_circleOngoing training
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Frequently asked questions about Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services
What does a Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services do?expand_more
In this Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services role, you will provide outstanding customer service to ensure repeat business; educate customers on company products and services; ensure all transactions comply with federal, state, and local regulations; and maintain a balanced cash drawer and complete transactions accurately.
What are the requirements for this Customer Service Representative Bilingual Vietnamese Preferred role?expand_more
To qualify for the Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services position, applicants should have: English fluency required; and English/Spanish/Vietnamese bilingual preferred.
Where is the Customer Service Representative Bilingual Vietnamese Preferred role at PLS Logistics Services located?expand_more
Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services is based in 1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States. This is a on-site role.
Is this Customer Service Representative Bilingual Vietnamese Preferred job remote, hybrid, or on-site?expand_more
PLS Logistics Services has listed this Customer Service Representative Bilingual Vietnamese Preferred role as on-site.
How much experience is required for this Customer Service Representative Bilingual Vietnamese Preferred role?expand_more
Candidates for Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services should have mid level.
What skills do you need for the Customer Service Representative Bilingual Vietnamese Preferred role at PLS Logistics Services?expand_more
Key skills for Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services include Customer Service; Cash Handling; Point-Of-Sale System; English; Spanish; and Vietnamese.
What category does the Customer Service Representative Bilingual Vietnamese Preferred role belong to?expand_more
Customer Service Representative Bilingual Vietnamese Preferred at PLS Logistics Services is part of the customer services job category on Recrutus.