Customer Service Representative

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission is centered on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe that exceptional team members are the key to our success, going above and beyond every day to serve our community.

About the Role

As a Customer Service Representative (CSR), you will be the primary point of contact and the "face" of PLS. This role is designed for individuals who thrive on engaging with people and are passionate about delivering superior service. You will be accountable for educating customers on our products and services while ensuring all transactions are completed accurately and in compliance with federal, state, and local regulations.

In this position, you will maintain a balanced cash drawer, resolve customer complaints, and help keep the store environment neat and clean. You will work in a busy, fast-paced setting where attention to detail and the ability to multi-task are essential. Whether you are processing transactions or offering solutions based on customer needs, your integrity and professionalism will directly impact the customer experience.

Our Culture

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. We are committed to fostering an inclusive environment where diverse backgrounds are valued.

Equal Opportunity Employer

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace and provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com.

Note: For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.