Customer Service Representative

About the Company

American Cash Advance has been a leading cash advance company for over 20 years, dedicated to helping individuals navigate from their current emergency to their next payday. We pride ourselves on hiring the best of the best, fostering a culture of ambitious self-starters who are always willing to go the extra mile for both our customers and the company.

Our team's unique ability to embrace change and adaptability allowed our essential services to remain open during the recent pandemic, continuing to provide opportunities within our communities.

About the Role

We are seeking a passionate Full-Time Customer Service Representative in Opelousas, LA, to join our dynamic team. This role is ideal for someone who thrives on helping people, constantly seeks better ways of doing things, and adapts well under pressure. You will be the face of our company, building exceptional customer relationships while managing critical financial tasks such as reviewing accounts, funding loans, and handling collections.

In this position, you will work closely with a supportive team to enhance the customer experience and maintain a professional office environment. You will be responsible for educating customers on contract terms and conditions, documenting all interactions, and adhering to all company policies and industry laws. Whether you have prior industry experience or are just starting your career, you will gain valuable experience while contributing to our mission.

Hiring Process

If you think you have what it takes to be a part of our team, please apply today. For more information about American Cash Advance, visit our website at www.americancashadvance.net.

Equal Opportunity Employer

We are an equal opportunity employer and consider qualified applicants regardless of background.

Work location

Work model: On-site

125, West South Street, Opelousas, St. Landry Parish, Louisiana, 70570, United States

Opelousas, Louisiana

Key Responsibilities

check_circleMarket services to gain new customers and drive customer acquisitions
check_circleReview accounts for accuracy and process necessary updates
check_circleFund loans and manage collections activities
check_circleBuild exceptional customer relationships and engage clients professionally
check_circleCall and document interactions with past, present, and future customers
check_circleEducate customers on contract terms and conditions
check_circleNegotiate payment terms and resolve customer issues
check_circleProcess day-to-day transactions using computer programs and perform clerical tasks
check_circleMaintain a clean, professional office environment and safeguard company property
check_circleAssist in managing P&L statements and adhere to company policies

Requirements

verifiedMust be 18 years old
verifiedValid driver's license
verifiedDependable vehicle
verifiedEligible to work in the USA
verifiedPass criminal background check
verifiedPass MVR check
verifiedPass reference check

Nice to Have

Experience in the industry

Benefits & Perks

check_circleHealth Insurance with up to 80% of premiums paid by companycheck_circleDental, Vision, Life, Long & Short-Term Disability insurancecheck_circle401K retirement plancheck_circlePaid HolidaysPaid Vacations

Company

American Cash Advance

Industry

Financial Services

Headquarters

Knoxville, Tennessee

Open Roles

Modernizing cash advances with a people-first approach—because we get it: life happens!

American Cash Advance operates within the financial services sector, maintaining its headquarters in Knoxville, Tennessee. The organization specializes in providing fast, affordable cash advances and payday loans to individuals seeking temporary financial support. The company positions its lending rates as competitive within the local market while emphasizing a commitment to transparency in all transactions. The primary audience for these services includes families navigating the time between paychecks. By offering accessible funding options, the firm aims to help customers bridge financial gaps with confidence. The operational approach focuses on delivering exceptional service alongside clear communication regarding loan terms. This model allows clients to manage short-term cash flow needs without navigating complex procedures. The business continues to serve the Knoxville community and surrounding areas by maintaining a straightforward approach to personal lending solutions.

Frequently asked questions about Customer Service Representative at American Cash Advance

What does a Customer Service Representative at American Cash Advance do?expand_more

Day-to-day, the Customer Service Representative at American Cash Advance will market services to gain new customers and drive customer acquisitions; review accounts for accuracy and process necessary updates; fund loans and manage collections activities; and build exceptional customer relationships and engage clients professionally.

What are the requirements for this Customer Service Representative role?expand_more

American Cash Advance is looking for candidates who meet the following requirements: Must be 18 years old; Valid driver's license; Dependable vehicle; Eligible to work in the USA; Pass criminal background check; and Pass MVR check.

Where is the Customer Service Representative role at American Cash Advance located?expand_more

Customer Service Representative at American Cash Advance is based in 125, West South Street, Opelousas, St. Landry Parish, Louisiana, 70570, United States. This is a on-site role.

Is this Customer Service Representative job remote, hybrid, or on-site?expand_more

American Cash Advance has listed this Customer Service Representative role as on-site.

How much experience is required for this Customer Service Representative role?expand_more

Candidates for Customer Service Representative at American Cash Advance should have mid level.

What skills do you need for the Customer Service Representative role at American Cash Advance?expand_more

Key skills for Customer Service Representative at American Cash Advance include Math Skills; Social Skills; Problem-Solving Skills; Communication Skills; Computer Skills; Clerical Skills; and Organization Skills.

What category does the Customer Service Representative role belong to?expand_more

Customer Service Representative at American Cash Advance is part of the customer services job category on Recrutus.

About American Cash Advance

The primary audience for these services includes families navigating the time between paychecks. By offering accessible funding options, the firm aims to help customers bridge financial gaps with confidence. The operational approach focuses on delivering exceptional service alongside clear communication regarding loan terms. This model allows clients to manage short-term cash flow needs without navigating complex procedures. The business continues to serve the Knoxville community and surrounding areas by maintaining a straightforward approach to personal lending solutions.

Browse more roles: All American Cash Advance jobs, customer services jobs on Recrutus.