Customer Service Representative

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Co-Presidents Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission places the customer at the center of everything we do, recognizing that our exceptional team members are the key to our success.

We provide consumers with convenient, transparent, and frequently more affordable financial products and services through our check cashing stores. While many of our customers have traditional banking relationships, they choose PLS for the accessibility and value we offer in managing their day-to-day financial needs.

About the Role

As a Customer Service Representative (CSR), you will serve as the primary point of contact and the "face" of PLS. This role is critical to delivering superior customer service and ensuring our clients feel valued and understood. You will be accountable for educating customers on our diverse range of products and services, helping them navigate their financial needs with confidence.

In this position, you will maintain the highest quality standards and ensure strict compliance with all company policies and federal, state, and local regulations. Your day will involve processing transactions accurately, managing cash drawers, and utilizing our point-of-sale systems. You will also play a vital role in maintaining a clean, organized store environment and resolving customer inquiries or complaints, referring complex issues to the Store Manager when necessary.

Our Culture and Values

At PLS, we strive to demonstrate our Core Values in every position: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. We believe that honesty and integrity are non-negotiable, and we look for team members who bring a professional demeanor and a willingness to engage with our diverse customer base.

Equal Opportunity and Hiring

PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace and provides reasonable accommodations to applicants with disabilities upon request.

For positions located in the City of Los Angeles, we comply with the Fair Chance Initiative for Hiring Ordinance, ensuring that qualified applicants with criminal histories are considered for employment.

Location

This position is located at 2737 N. Main St., Fort Worth, TX 76106.