Customer Service Representative

About the Role

U-Haul is seeking friendly, motivated individuals to serve as the face of our company's exceptional service. As a Customer Service Representative, you will work as part of a supportive team to ensure customers receive all the help they need on their journeys. This role goes beyond standard customer service; you will be actively involved in inspecting and maintaining equipment, using up-to-date technology to dispatch and return rentals, and assisting customers both inside and outside the U-Haul center.

The position offers a unique hands-on experience with on-the-job education provided through U-Haul University. You will learn to manage rentals using smartphone-based U-Scan technology, move and hook up trucks and trailers, and handle equipment logistics. Whether you are answering questions, preparing invoices, or installing hitches, you will play a vital part in keeping our operations running smoothly.

Why Join U-Haul?

We pride ourselves on our motto: 'Hire Fast, Pay Fast.' We believe in rewarding talent quickly and efficiently. You can start today and get paid today! We offer two hands-on working interviews where you will be compensated for your time. Additionally, we provide a $100 hiring bonus and a $300 cash bonus upon completion of the U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program.

Beyond immediate incentives, we offer career stability and genuine opportunities for advancement. Our comprehensive benefits package includes health, dental, and vision plans, a 401(k) Savings Plan, and an Employee Stock Ownership Plan (ESOP). We also support your well-being with gym and Mindset App reimbursements, paid holidays, vacation, and sick days, along with various discounts on technology, travel, and insurance.

Hiring Process

1. Apply Online: Submit your application to get started.
2. Hands-On Interviews: Schedule two working interviews where you will perform actual job tasks. You will be paid for each interview session.
3. Certification: Upon hiring, you will receive training and certification for specific tasks like filling propane and operating a forklift.
4. Start Work: Begin your journey with U-Haul and earn your bonuses.

Equal Opportunity Employer

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process.