Customer Service Representative
Not Disclosed•Full-TimeRemote
location_on602, Santa Catalina Terrace, Sunnyvale, Santa Clara County, California, 94085, United States
About the Role
As a Customer Service Representative, you will be the voice of our company, dedicated to answering client inquiries and providing accurate product information. Your mission is to resolve customer problems with empathy and efficiency, ensuring every interaction leaves a positive impression. You will serve as a trusted advisor, listening actively to assess needs and guiding customers through troubleshooting steps or account changes.
Day in the Life
Your day will involve managing a high volume of incoming communications across multiple channels, including phone calls, emails, chats, and interactive voice response systems. You will navigate these interactions with a focus on multitasking and time management, ensuring that no customer waits longer than necessary. Beyond resolving immediate issues, you will have the opportunity to identify opportunities to up-sell products or schedule follow-up appointments to fully address customer needs. Success in this role means not only meeting personal and team targets but consistently going above and beyond to deliver exceptional care.
Career Growth & Culture
We foster an environment where upward mobility is a reality. This position offers tremendous potential for advancement into other roles and management tracks. We value flexibility, offering remote work options and flexible hours to support a healthy work-life balance. Our team is committed to providing a supportive culture where you can learn, grow, and thrive.
Benefits & Support
To support your well-being and future, we provide comprehensive health insurance including dental and vision, along with an excellent retirement plan. We believe in investing in our people, ensuring you have the tools and benefits needed to succeed both personally and professionally.
How to Apply
If you are eager to learn, possess excellent communication skills, and are ready to make a difference in our customers' lives, we invite you to apply. Please submit your application to join our team and begin your journey with us.
Work location
Work model: Remote
602, Santa Catalina Terrace, Sunnyvale, Santa Clara County, California, 94085, United States
Sunnyvale, California
Key Responsibilities
- check_circleAnswer and manage incoming calls, emails, chats, and interactive voice response systems
- check_circleFollow all customer service procedures and policies
- check_circleRecord, organize, and file customer interactions and account changes
- check_circleMeet and exceed personal and team target goals
- check_circleAssess customer needs and provide correct answers, troubleshooting, or solutions
- check_circleSchedule callbacks and appointments to resolve customer needs
Requirements
- verifiedPrevious experience in customer support, client services, sales, or a related field
- verifiedExcellent at communicating over the phone and other communication platforms
- verifiedBasic computer skills and experience
Benefits & Perks
check_circleHealth Insurance (dental and vision included)check_circleExcellent retirement plancheck_circleFlexible hourscheck_circleRemote Position(s) available (work from home)
Similar Job Opportunities
Frequently asked questions about Customer Service Representative at Third Party CS
What does a Customer Service Representative at Third Party CS do?expand_more
A Customer Service Representative at Third Party CS is responsible for the following: Answer and manage incoming calls, emails, chats, and interactive voice response systems; Follow all customer service procedures and policies; Record, organize, and file customer interactions and account changes; and Meet and exceed personal and team target goals.
What are the requirements for this Customer Service Representative role?expand_more
To qualify for the Customer Service Representative at Third Party CS position, applicants should have: Previous experience in customer support, client services, sales, or a related field; Excellent at communicating over the phone and other communication platforms; and Basic computer skills and experience.
Where is the Customer Service Representative role at Third Party CS located?expand_more
Customer Service Representative at Third Party CS is based in 602, Santa Catalina Terrace, Sunnyvale, Santa Clara County, California, 94085, United States. This is a remote role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
Third Party CS has listed this Customer Service Representative role as remote.
How much experience is required for this Customer Service Representative role?expand_more
Candidates for Customer Service Representative at Third Party CS should have mid level.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at Third Party CS is part of the customer services job category on Recrutus.
About Third Party CS
We are
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