Customer Service Representative 1 & 3
Not Disclosed•Full-TimeOn-site
location_onWest Kennedy Street, Barrio Viejo, Tucson, Pima County, Arizona, 85701, United States
About the Team
Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. The Motor Vehicle Division (MVD) is dedicated to providing essential services to the public, ensuring that licensing, titling, and vehicle registration processes are efficient, secure, and accessible.
A Day in the Life
As a Customer Service Representative, you will be the face of the MVD, working directly with the public at our Tucson field office. Your day involves a dynamic mix of tasks: examining documents for accuracy and security, administering driver knowledge and skills tests, and conducting vehicle inspections. You will also handle sensitive data entry, collect fees, and answer customer questions regarding vehicle records. Whether you are validating VINs, capturing customer photos for credentials, or balancing accounts, your work ensures the integrity of Arizona's transportation system.
Hiring Process
Interested candidates should submit their application through the official state portal. For specific questions regarding this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or by phone at (602) 712-8188, option 2.
Equal Opportunity & Culture
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. We are committed to fostering a diverse workforce and consider qualified applicants regardless of background. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by calling (602) 712-8188, option 3. Requests should be made as early as possible to allow sufficient time for arrangement.
ADOT is an Equal Employment Opportunity Employer dedicated to maintaining a safe and inclusive environment for all employees.
Work location
Work model: On-site
West Kennedy Street, Barrio Viejo, Tucson, Pima County, Arizona, 85701, United States
Tucson, Arizona
Key Responsibilities
- check_circleProcess credentials and title work by examining documents for accuracy, validity, and security
- check_circleAnswer customer questions and provide service for vehicle or credential records through system research
- check_circleAdminister operator knowledge and skills testing and conduct level 1 vehicle inspections
- check_circleSecure and protect personal identity information (PII) and inventory
- check_circleDetermine, collect, and evaluate fees while using accounting procedures to balance accounts
- check_circleParticipate in process improvement activities to identify gaps and recommend efficiency solutions
- check_circleCapture customer photos, signatures, and application information for credential eligibility
Requirements
- verifiedValid driver's license
- verifiedBackground check and fingerprinting
- verifiedE-Verify eligibility
- verifiedOne year previous MVD experience (CSR 3 only)
Benefits & Perks
check_circleSick leavecheck_circleVacation with 10 paid holidays per yearcheck_circlePaid Parental Leave up to 12 weeks per year for newborn or newly-placed foster/adopted childcheck_circleHealth and dental insuranceRetirement plan with mandatory participation in Arizona Retirement System (ASRS)
Similar Job Opportunities
Frequently asked questions about Customer Service Representative 1 & 3 at State of Arizona
What does a Customer Service Representative 1 & 3 at State of Arizona do?expand_more
Day-to-day, the Customer Service Representative 1 & 3 at State of Arizona will process credentials and title work by examining documents for accuracy, validity, and security; answer customer questions and provide service for vehicle or credential records through system research; administer operator knowledge and skills testing and conduct level 1 vehicle inspections; and secure and protect personal identity information (pii) and inventory.
What are the requirements for this Customer Service Representative 1 & 3 role?expand_more
To qualify for the Customer Service Representative 1 & 3 at State of Arizona position, applicants should have: Valid driver's license; Background check and fingerprinting; E-Verify eligibility; and One year previous MVD experience (CSR 3 only).
Where is the Customer Service Representative 1 & 3 role at State of Arizona located?expand_more
Customer Service Representative 1 & 3 at State of Arizona is based in West Kennedy Street, Barrio Viejo, Tucson, Pima County, Arizona, 85701, United States. This is a on-site role.
Is this Customer Service Representative 1 & 3 job remote, hybrid, or on-site?expand_more
State of Arizona has listed this Customer Service Representative 1 & 3 role as on-site.
How much experience is required for this Customer Service Representative 1 & 3 role?expand_more
Customer Service Representative 1 & 3 at State of Arizona typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Representative 1 & 3 role at State of Arizona?expand_more
Key skills for Customer Service Representative 1 & 3 at State of Arizona include Data Entry; General Accounting Procedures; Process Improvement; Vin Validation; Level 1 Vehicle Inspections; Operator Knowledge Testing; Operator Skills Testing; and Document Review.
What category does the Customer Service Representative 1 & 3 role belong to?expand_more
Customer Service Representative 1 & 3 at State of Arizona is part of the admin job category on Recrutus.