Customer Service Representative
Not Disclosed•ContractorHybrid
location_onRace Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
About the Role
Our client is seeking eight Junior Business Analysts to join their team in Philadelphia, PA. While the title of the position is Customer Service Representative, the core function is to act as a vital liaison between business needs and IT solutions. In this capacity, you will assist in the daily analysis of customer accounts specifically for dispute resolution, gathering and interpreting data to provide actionable insights.
Working under the guidance of a senior analyst, you will be involved in various project lifecycle activities to ensure alignment with organizational goals. This role requires a dynamic individual who can bridge the gap between technical and non-technical stakeholders, facilitating communication and ensuring that business requirements are accurately documented and met.
Work Schedule & Location
This is a W2 contract position with a duration of 12 months. The role operates on a hybrid schedule based in Philadelphia, PA (19103). You will be required to be onsite three days a week (Tuesday, Wednesday, and Thursday) and work remotely for the remaining two days.
Hiring Process & Application
Only applicants meeting the specific client requirements will be contacted by a recruiter. All offers of employment are contingent upon passing pre-employment background and drug screenings.
Equal Opportunity
nTech is an equal opportunity employer. We consider qualified applicants regardless of background.
Work location
Work model: Hybrid
Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
Philadelphia, Pennsylvania
Key Responsibilities
- check_circleGather and document business requirements by collaborating with stakeholders
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Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office Suite, Word, Excel, Powerpoint.
Education: High School Diploma required.
Frequently asked questions about Customer Service Representative at nTech Workforce
What does a Customer Service Representative at nTech Workforce do?expand_more
A Customer Service Representative at nTech Workforce is responsible for the following: Gather and document business requirements by collaborating with stakeholders; Create and maintain comprehensive documentation including use cases and user stories; Analyze data to identify trends and patterns that drive business decisions; and Assist in creating data models and defining data requirements for reporting.
What are the requirements for this Customer Service Representative role?expand_more
nTech Workforce is looking for candidates who meet the following requirements: High School Diploma; 1-5 years of experience in a related field; Customer service experience; and Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Where is the Customer Service Representative role at nTech Workforce located?expand_more
Customer Service Representative at nTech Workforce is based in Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States. This is a hybrid role.