Senior Manager-Digital Product Management
Not Disclosed•Full-TimeOn-site
location_onGraybar Building, 420, Lexington Avenue, Manhattan Community Board 5, Manhattan, New York County, New York, 10017, United States
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors. We operate with an unwavering commitment to back our customers, communities, and colleagues, delivering differentiated products and world-class customer service. Our strong risk mindset ensures we uphold our brand promise of trust, security, and service.
As part of Team Amex, you will experience comprehensive support for your holistic well-being and enjoy many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Role
The Consumer New Product Development (NPD) team leads large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role offers high visibility and broad exposure to all critical areas of the Consumer business. You will partner with Technology, Product, Marketing, Servicing, Risk, Legal, and Compliance to negotiate solutions and oversee best-in-class delivery. Your work will focus on driving business results, improving customer experiences, and increasing agility in product development by translating complex business and customer needs into actionable technology requirements.
Work location
Work model: On-site
Graybar Building, 420, Lexington Avenue, Manhattan Community Board 5, Manhattan, New York County, New York, 10017, United States
New York, New York
Key Responsibilities
- check_circleLead the launch of capabilities, features, and products across card product and lending
- check_circleUnderstand business objectives and customer needs to develop new solutions
- check_circleLead concept development, feasibility assessment, and end-to-end customer experience design
- check_circleDrive vision and development of new products based on customer and market analysis
- check_circleNegotiate across cross-functional partners including Product, Technology, and Risk
- check_circleOversee technology delivery to ensure best-in-class customer outcomes
- check_circleMonitor product data and customer feedback to drive strategic growth
- check_circleContinuously improve investment planning and product development processes
Requirements
- verifiedExperience with product ownership in an agile or scaled agile delivery environment
- verifiedExperience working with Microsoft Office suite (Excel, Visio, PowerPoint, Word)
Nice to Have
Experience with product ownership in an agile or scaled agile delivery environment.
