This 12-month hybrid role in Philadelphia combines customer service with junior business analysis to support dispute resolution and account management. The position serves as a vital link between business needs and IT solutions, requiring the individual to gather requirements, document processes, and analyze data to drive decisions. Key responsibilities include collaborating with stakeholders to define use cases, creating data models for reporting, and assisting project managers with timelines and status updates. The role offers a dynamic environment where candidates can develop analytical skills while working under senior guidance. The schedule requires three days onsite at the Philadelphia location and two days remote, fostering a balance between collaboration and flexibility.