Customer Service Professional
Not Disclosed•Full-TimeOn-site
location_on740th Avenue, Grand Meadow Township, Mower County, Minnesota, 55936, United States
Arvig is one of the nation's largest independent broadband service providers, delivering leading-edge internet, TV, phone, and security solutions to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 800 employees who embody our core values of ownership, engagement, efficiency, and knowledge. We foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety, believing that our people are the driving force behind everything we achieve.
Our goal is to provide exceptional service and reliable solutions backed by the latest technology, creating an environment where employees can thrive in growth and opportunity. At Arvig, we aim to be a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills and ambitions make a meaningful difference.
As a Customer Service Professional, you will serve as the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care. In this role, you will act as a product expert, learning the ins and outs of Arvig's services to help customers find solutions and navigate self-service tools. You will handle diverse interactions via calls, chats, emails, and face-to-face communication, maintaining a smile and stellar communication skills throughout.
Beyond resolving immediate issues, you will own the process by navigating billing systems, processing transactions, and completing service orders. You will also collaborate across teams to build relationships, ensuring every customer feels confident and valued. This position requires a strong dedication to maintaining a safe environment for yourself, your colleagues, and our customers.
This is an in-person position located at our Grand Meadow, MN office. The standard schedule runs Monday through Friday from 9:30 a.m. to 6:00 p.m., with occasional Saturdays from 9:00 a.m. to 1:00 p.m.
Arvig is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment, ensuring equal opportunity for all applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or veteran status. We are required to notify all applicants of their rights pursuant to federal employment laws; for further information, please review the "Know Your Rights" notice from the Department of Labor.
Please note: Arvig is unlikely to offer H-1B sponsorship due to limited visa availability.
Work model: On-site
740th Avenue, Grand Meadow Township, Mower County, Minnesota, 55936, United States
Grand Meadow Township, Minnesota
Associate's degree
Education: High school diploma or GED required; Associate's degree is a plus.
Arvig is a telecommunications company headquartered in Perham, Minnesota, offering high-speed internet, managed WiFi, television, phone, and security solutions to residential and commercial clients. Since 1950, the organization has operated as an employee-owned entity dedicated to delivering tailored connectivity services across the state. The firm prioritizes understanding client objectives to align its offerings with current and future needs.
Beyond standard residential packages, Arvig provides specialized services through its subsidiary, Arvig Answering Solutions, which handles business communication systems. The company also delivers Multiwav internet service, a dedicated solution designed for multi-unit housing such as townhomes, condos, and apartment buildings. This specific service is available in the Twin Cities, St. Cloud, and Rochester regions.
The company maintains a long-standing presence in the Minnesota market, serving both homes and businesses with a focus on reliable, cutting-edge technology. By combining local ownership with a broad range of digital products, Arvig aims to support the connectivity requirements of diverse communities throughout the state.
Browse more roles: All Arvig jobs, customer services jobs on Recrutus.
Experience
Mid Level
Education
High school diploma or GED required
Job Type
Full-Time
