Customer Relationship Specialist (Onsite)

About Us

At Nelson-Jameson, we've been a trusted partner in the food manufacturing industry since 1947. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. We operate as a "golden rule" company, striving to maintain a culture of honesty, integrity, and kindness while respecting people, our community, and the environment.

About the Role

The Customer Relationship Specialist is a relationship-driven, customer-facing role focused on providing exceptional service to assigned accounts. At Nelson-Jameson, we measure success by the relationships we build—not by call center metrics. You will partner directly with Strategic Account Managers (SAM) to oversee dedicated account rosters, ensuring every stage of the customer journey is executed with precision.

In this role, you will serve as the primary contact for high-profile partnerships and specialty skills required by customers. You'll help maintain a comprehensive 360-degree view of the customer journey, managing everything from quotes and orders to resolving issues and supporting digital engagement. You will also play a meaningful role in our Customer Experience (CX) transformation, sharing your insights to help shape future processes and service models.

We are looking for someone who thrives on building trust and delivering solutions. The right fit is resourceful, self-motivated, and adaptable, comfortable working across different service models and adjusting as our CX strategy evolves. A positive, energetic approach and a passion for the customer experience are essential.

Why Join Us?

At Nelson-Jameson, you'll be part of a trusted industry leader, working alongside passionate professionals dedicated to making a difference. You will join a hard-working team that takes pride in providing safe, high-quality food to communities around the world. We offer a variety in your work, with the opportunity to support the general customer queue while also potentially managing assigned accounts for deeper relationship-building.

How to Apply

If you're ready to build meaningful customer relationships and shape exceptional service experiences with a company that values hard work, trust, and collaboration, apply now through our career site.

Equal Opportunity

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.