Customer Relations Specialist
Not Disclosed•Full-TimeOn-site
location_on2167, Limerick Lane, Stoneybrook, Columbia, Boone County, Missouri, 65203, United States
About the Role
Be the welcoming face and first point of contact for our organization, helping to create a positive experience for every visitor and caller. As a Customer Relations Specialist (CRS), you will serve as a key part of our integrated care team, ensuring that patients feel supported from the moment they arrive.
This role is designed for a friendly, organized professional who thrives in a fast-paced environment. You will be the first interaction a patient has with our clinic, setting the tone for their entire visit. Your day will involve greeting patients, managing the flow of appointments across primary care, dental, behavioral health, and specialist services, and ensuring the front office and waiting areas remain organized and welcoming. By verifying insurance and demographic information and collecting co-pays, you play a vital role in the smooth operation of our daily clinic activities.
Schedule
This position operates on a hybrid schedule to support our clinic's needs:
- Monday: 7:30 AM – 12:30 PM
- Tuesday – Friday: 7:30 AM – 4:30 PM
- Saturday: 9:00 AM – 1:00 PM
Why This Role Matters
This is a great opportunity for someone who enjoys helping others, working as part of a team, and making a tangible difference in the patient experience. Your attention to detail and commitment to confidentiality, including strict adherence to HIPAA guidelines, ensure that our patients receive the highest standard of care and respect.
Application Instructions
If you are a detail-oriented professional with strong communication skills and a passion for patient care, we invite you to apply. Please note that a valid driver's license and agency-established minimum automobile coverage are required, as you may be asked to travel to nearby clinic locations to support operations.
Work location
Work model: On-site
2167, Limerick Lane, Stoneybrook, Columbia, Boone County, Missouri, 65203, United States
Columbia, Missouri
Key Responsibilities
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Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Data Entry, Hipaa.
Education: High School/GED preferred.
Frequently asked questions about Customer Relations Specialist at Compass Health Network
What does a Customer Relations Specialist at Compass Health Network do?expand_more
A Customer Relations Specialist at Compass Health Network is responsible for the following: Greet patients and provide excellent customer service at every visit; Verify insurance and demographic information for patients; Collect co-pays and complete necessary paperwork; and Answer phones, direct messages, and assist with scheduling.
What are the requirements for this Customer Relations Specialist role?expand_more
Compass Health Network is looking for candidates who meet the following requirements: High School/GED preferred; At least one year experience in customer service required; Valid driver's license required; and Agency established minimum automobile coverage required.
Where is the Customer Relations Specialist role at Compass Health Network located?expand_more
Customer Relations Specialist at Compass Health Network is based in 2167, Limerick Lane, Stoneybrook, Columbia, Boone County, Missouri, 65203, United States. This is a on-site role.