Customer Relations Specialist
Not Disclosed•Full-TimeOn-site
location_on733, West Pearce Boulevard, Wentzville, Saint Charles County, Missouri, 63385, United States
About the Role
Be the welcoming face and first point of contact for our organization, helping to create a positive experience for every visitor and caller. As a Customer Relations Specialist (CRS), you will serve as a key part of our integrated care team, ensuring that patients feel supported from the moment they arrive.
This role is designed for a friendly, organized professional who thrives in a fast-paced environment. You will be the first interaction a patient has with our clinic, setting the tone for their entire visit. Your day will involve greeting patients, managing the flow of appointments for primary care, dental, behavioral health, and specialists, and ensuring the front office and waiting areas remain organized and welcoming. By verifying insurance and demographic information and collecting co-pays, you play a vital role in the smooth operation of our daily clinic activities.
Why This Matters
This is a great opportunity for someone who enjoys helping others and working as part of a team. Your efforts directly impact the patient experience, making a difference in the lives of those we serve from the very first interaction. We value strict adherence to patient confidentiality and HIPAA guidelines, ensuring trust and safety are maintained at every step.
Schedule & Location
This position operates Monday through Friday, 8:30 AM to 5:00 PM. As part of our integrated care team, you may be required to travel to nearby clinic locations to support operations as needed.
Work location
Work model: On-site
733, West Pearce Boulevard, Wentzville, Saint Charles County, Missouri, 63385, United States
Wentzville, Missouri
Key Responsibilities
- check_circleGreet patients and provide excellent customer service at every visit
- check_circleVerify insurance and demographic information for patients
- check_circleCollect co-pays and complete necessary paperwork
- check_circleAnswer phones, direct messages, and assist with scheduling
- check_circleKeep the front office and waiting areas organized and welcoming
- check_circleEnter data accurately into electronic health records (EHR)
- check_circleTravel to nearby clinic locations as needed
- check_circleMaintain strict patient confidentiality and follow HIPAA guidelines
- check_circleManage appointment check-in and check-out processes
Requirements
- verifiedHigh School/GED preferred
- verifiedAt least one year experience in customer service required
- verifiedValid driver's license required
- verifiedAgency established minimum automobile coverage required
Nice to Have
High School/GED
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Data Entry, Electronic Health Records, Hipaa.
Education: High School/GED preferred.
Frequently asked questions about Customer Relations Specialist at Compass Health Network
What does a Customer Relations Specialist at Compass Health Network do?expand_more
In this Customer Relations Specialist at Compass Health Network role, you will greet patients and provide excellent customer service at every visit; verify insurance and demographic information for patients; collect co-pays and complete necessary paperwork; and answer phones, direct messages, and assist with scheduling.
What are the requirements for this Customer Relations Specialist role?expand_more
To qualify for the Customer Relations Specialist at Compass Health Network position, applicants should have: High School/GED preferred; At least one year experience in customer service required; Valid driver's license required; and Agency established minimum automobile coverage required.
Where is the Customer Relations Specialist role at Compass Health Network located?expand_more
Customer Relations Specialist at Compass Health Network is based in 733, West Pearce Boulevard, Wentzville, Saint Charles County, Missouri, 63385, United States. This is a on-site role.
Is this Customer Relations Specialist job remote, hybrid, or on-site?expand_more
Compass Health Network has listed this Customer Relations Specialist role as on-site.
How much experience is required for this Customer Relations Specialist role?expand_more
Candidates for Customer Relations Specialist at Compass Health Network should have mid level.
What skills do you need for the Customer Relations Specialist role at Compass Health Network?expand_more
Key skills for Customer Relations Specialist at Compass Health Network include Customer Service; Data Entry; Electronic Health Records; and Hipaa.
What education is required for Customer Relations Specialist at Compass Health Network?expand_more
Educational requirements for this role: High School/GED preferred.
What category does the Customer Relations Specialist role belong to?expand_more
Customer Relations Specialist at Compass Health Network is part of the customer services job category on Recrutus.