Customer Reactivation Manager (AURORA)

About the Team

Staples is a business-to-business leader, and Quill serves as a vital part of that ecosystem. At Quill, our mission is to make it easier and more rewarding for businesses to acquire the supplies they need to succeed. We are driven by the belief that our people are what bind us together, fostering an inclusive culture where every employee feels valued and supported to contribute their unique perspectives.

About the Role

The Inside Sales Team Manager is the engine behind Quill's outbound growth strategy. This role exists to drive the reactivation of lapsed customers, activate net-new sites, and increase customer awareness across our full assortment of product categories. It is a highly execution-oriented position focused on improving call quality, strengthening discovery, and expanding category adoption.

In this role, you will provide hands-on coaching, operational oversight, and real-time deal support to ensure your team executes effective outbound motions. You will partner closely with cross-functional teams to align priorities, optimize processes, and equip sellers with the right tools, insights, and messaging to drive meaningful customer conversations and long-term value. Your day-to-day involves fostering a diverse, inclusive, and positive team environment while removing friction so sellers can perform at a high level and deliver sustained customer growth.

Hiring Process

Candidates will be evaluated based on their ability to lead with a results-driven mindset and their commitment to coaching and development. The selection process focuses on identifying leaders who can create structure, accountability, and psychological safety within a fast-paced sales environment.

Our Culture & Commitment to Diversity

At Staples, "inclusion" is an action word. We work hard to foster an inclusive culture that naturally follows when we operate inclusively. We seek employees with unique and varied perspectives and areas of expertise, believing that the result is a better workplace and innovative thinking that helps us exceed our customers' expectations. We are an Equal Opportunity Employer and consider qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.