Customer Experience Guide - Part Time
Not Disclosed•Part-TimeOn-site
location_onCA 4, Martinez, Contra Costa County, California, 94553, United States
About the Team
Embarc is an emerging cannabis retailer deeply passionate about its community, customers, and people. We are dedicated to creating great customer experiences and helping individuals discover the right products for their needs.
About the Role
As a Customer Experience Guide, you will play a key role in supporting all Customer Experience and Sales initiatives while ensuring smooth store and inventory operations. This position is ideal for someone with a passion for cannabis, exceptional customer service skills, and a strong understanding of compliance and product knowledge.
In this role, you will engage directly with customers on the sales floor, answering questions and recommending products tailored to their preferences. You will deliver an educational and exceptional customer experience that aligns with Embarc's brand standards. Beyond the sales floor, you will support store sales goals by promoting products and loyalty programs, and you will represent the Embarc brand through community engagement, field marketing, social media, and local events.
You will also assist in daily store operations to ensure efficiency and compliance, maintaining a clean, organized, and visually appealing sales floor. Your feedback on customer needs and product trends will help drive continuous improvement. This is a part-time role with approximately 25 hours per week, requiring evening availability.
Work location
Work model: On-site
CA 4, Martinez, Contra Costa County, California, 94553, United States
Martinez, California
Key Responsibilities
- check_circleEngage with customers on the sales floor to answer questions and recommend products
- check_circleDeliver an exceptional and educational customer experience in line with brand standards
- check_circleSupport store sales goals by promoting products and loyalty programs
- check_circleParticipate in community engagement, field marketing, and local events to represent the brand
- check_circleAssist with daily store operations to ensure efficiency, compliance, and a positive environment
- check_circleFollow company policies, state regulations, and operational procedures accurately and consistently
- check_circleAssist with inventory tasks including intake, stocking, labeling, pricing, and transfers
- check_circleSupport recurring audits, spot checks, and cycle counts to ensure compliance and accuracy
- check_circleReport facility issues promptly to ensure a safe and comfortable customer experience
- check_circleMaintain a clean, organized, and visually appealing sales floor reflecting merchandising standards
Requirements
- verifiedEvening availability
- verifiedFamiliarity with POS systems (Treez POS a plus)
- verifiedPrevious experience in retail, customer service, or hospitality (preferred)
- verifiedUnderstanding of cannabis products, compliance, and regulations (preferred)
Nice to Have
Experience with Treez POS. Experience working in a regulated or high-volume retail environment.
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Frequently asked questions about Customer Experience Guide - Part Time at Embarc
What does a Customer Experience Guide - Part Time at Embarc do?expand_more
Day-to-day, the Customer Experience Guide - Part Time at Embarc will engage with customers on the sales floor to answer questions and recommend products; deliver an exceptional and educational customer experience in line with brand standards; support store sales goals by promoting products and loyalty programs; and participate in community engagement, field marketing, and local events to represent the brand.
What are the requirements for this Customer Experience Guide - Part Time role?expand_more
Embarc is looking for candidates who meet the following requirements: Evening availability; Familiarity with POS systems (Treez POS a plus); Previous experience in retail, customer service, or hospitality (preferred); and Understanding of cannabis products, compliance, and regulations (preferred).
Where is the Customer Experience Guide - Part Time role at Embarc located?expand_more
Customer Experience Guide - Part Time at Embarc is based in CA 4, Martinez, Contra Costa County, California, 94553, United States. This is a on-site role.
Is this Customer Experience Guide - Part Time job remote, hybrid, or on-site?expand_more
Embarc has listed this Customer Experience Guide - Part Time role as on-site.
How much experience is required for this Customer Experience Guide - Part Time role?expand_more
Candidates for Customer Experience Guide - Part Time at Embarc should have mid level.
What skills do you need for the Customer Experience Guide - Part Time role at Embarc?expand_more
Key skills for Customer Experience Guide - Part Time at Embarc include Treez Pos; and Cannabis.
What category does the Customer Experience Guide - Part Time role belong to?expand_more
Customer Experience Guide - Part Time at Embarc is part of the part time job category on Recrutus.