Customer Experience Coach

About the Role

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This role is ideal for people who enjoy connecting with others and creating supportive, encouraging environments.

As a Customer Experience Coach, you will work directly with individuals throughout their scheduled sessions, serving as a consistent and positive presence. Your focus will be on helping participants stay engaged and supported while ensuring their experience is welcoming, organized, and respectful. You will encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises, all while maintaining accurate session notes and sharing updates with the team.

No specialized industry experience is required; we provide full paid training so you feel confident in the role. This position offers a supportive, growth-focused work environment where you can build a meaningful career while helping others move forward.

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Equal Opportunity

Serenity is an Equal Opportunity Employer. We consider qualified applicants regardless of background. Employment is contingent upon successful completion of a background check and drug screening.