Retail & Attractions Supervisor
Not Disclosed•Full-TimeOn-site
location_onDickey Road, Centralia, Lewis County, Washington, United States
About Great Wolf
At Great Wolf, the mission is to bring joy to families through immersive experiences. This leadership role is critical in executing business requirements while supporting the retail and attractions team. The goal is to interact with guests and "pack members" to enhance their experience and maximize profitability within the lodge environment.
About the Role
As a Retail and Attractions Supervisor, you will bring joy to families through active involvement in daily retail and attractions operations. You will supervise daily operations across gift shops, arcades, attractions, and vending areas, ensuring the successful execution of all lodge safety and service standards.
Your day will involve coaching, encouraging, and recognizing pack members, as well as conducting daily stand-up meetings to prioritize tasks and facilitate feedback. You will monitor the performance of attendants in real-time, ensuring retail outlets and attractions are organized, properly stocked, and compliant with safety standards. Additionally, you will partner with department leaders to develop action plans related to guest service and employee engagement, measured through NPS and eNPS.
Hiring Process
To apply, click "Apply Now" or chat with a recruiter on the Great Wolf website. After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.
Equal Opportunity Employer
Great Wolf is committed to creating a diverse and inclusive environment. As a contractor and subcontractor, the company abides by federal regulations prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities. Discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability is prohibited. The company also requires affirmative action to employ and advance individuals without regard to these protected characteristics. Native Americans receive preference in accordance with Tribal Law.
Work location
Work model: On-site
Dickey Road, Centralia, Lewis County, Washington, United States
Centralia, Washington
Key Responsibilities
- check_circleSupervise daily retail and attractions operations including gift shops, arcade, and vending
- check_circleProvide coaching, encouragement, and recognition to team members
- check_circleRespond to guest concerns and escalate feedback to leadership as appropriate
- check_circleMaintain quality operations by troubleshooting equipment and ensuring adequate inventory
- check_circleConduct daily stand-up meetings to prioritize tasks and facilitate feedback
- check_circleDevelop and execute action plans to improve guest service and team engagement
- check_circleMonitor staff performance and provide real-time feedback and coaching
- check_circleEnsure retail outlets and attractions are organized, stocked, and compliant with safety standards
- check_circleParticipate in staff scheduling, labor management, and forecasting
- check_circleAssist in recruitment, selection, and performance management of team members
Requirements
- verifiedHigh School diploma or equivalent experience
- verifiedMinimum of 1 year previous experience in Retail
- verifiedExperience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- verifiedProficient in both written and spoken English
Nice to Have
Associate's degree or higher in hospitality or related field. Experience in a previous retail or hospitality leadership role. Previous hotel experience, preferably in a large family resort or hotel.
Benefits & Perks
check_circlePaid Time Off policycheck_circleAnnual bonuses
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