Customer Care Representative Part-Time (Bank)
Not Disclosed•Part-TimeOn-site
location_onMousam Way Trail, 04083, Sanford, York County, Maine, United States
About the Team
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire. We have established superior service level expectations and are dedicated to fostering opportunities for growth and flexible work schedules when appropriate. Our culture values generous compensation and benefits while maintaining a commitment to exceptional customer experiences.
About the Role
As a Customer Care Representative, you will serve as the first point of contact for our customers, providing an exceptional experience across phone, email, chat, text, and other communication channels. Working within established operational policies, you will analyze customer situations to determine appropriate solutions, taking ownership of the connection until resolution is achieved.
This role is pivotal in supporting the delivery of digital banking solutions. You will provide first-line support for employee system access, including the implementation, training, and monitoring of internal tools. Your day-to-day involves resolving customer needs on first contact, proactively engaging clients to uncover needs, and assisting with digital banking products, card disputes, and system access issues for both customers and bank staff.
Hiring Process
Candidates selected for an interview will be contacted directly by the Customer Care Assistant Manager. The process focuses on assessing your ability to work independently and within a team, your adaptability to change, and your proficiency in handling multiple tasks in a busy environment.
Equal Opportunity
Partners Bank is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. This job description is not intended to exclude modifications consistent with providing reasonable accommodations for a disability.
Work location
Work model: On-site
Mousam Way Trail, 04083, Sanford, York County, Maine, United States
Sanford, Maine
Key Responsibilities
- check_circleProvide exceptional customer service via phone, email, chat, and mail
- check_circleAnalyze customer situations to determine appropriate solutions and follow through to resolution
- check_circleSupport customers and employees with digital banking solutions and system access
- check_circleProactively engage customers to uncover needs and recommend financial products
- check_circleMonitor digital banking transactions for suspicious activity using established reporting
- check_circleCompile reports and data for Customer Care reporting and other departments
- check_circleManage card dispute processes and card compromise events in compliance with regulations
- check_circleResolve customer inquiries and issues on first contact whenever possible
- check_circleMaintain online new account processes ensuring compliance with all necessary regulations
- check_circleAssist customers and staff with ATM and debit card services including reorders and PIN resets
- check_circlePerform outbound contacts for account issues, service notifications, and new account onboarding
Requirements
- verified2+ years customer sales/service or front-line banking/financial services experience
- verifiedExcellent written and verbal communication skills
- verifiedIn-depth knowledge of financial products and services
- verifiedAbility to work independently and in a team environment
- verifiedStrong organizational, technical, and interpersonal skills
- verifiedAbility to multitask and adapt to change
- verifiedSelf-starter and goal driven
Nice to Have
A minimum of two years' experience in customer sales/service or another front-line banking or financial services position.
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Frequently asked questions about Customer Care Representative Part-Time (Bank) at Partners Bank
What does a Customer Care Representative Part-Time (Bank) at Partners Bank do?expand_more
In this Customer Care Representative Part-Time (Bank) at Partners Bank role, you will provide exceptional customer service via phone, email, chat, and mail; analyze customer situations to determine appropriate solutions and follow through to resolution; support customers and employees with digital banking solutions and system access; and proactively engage customers to uncover needs and recommend financial products.
What are the requirements for this Customer Care Representative Part-Time (Bank) role?expand_more
Partners Bank is looking for candidates who meet the following requirements: 2+ years customer sales/service or front-line banking/financial services experience; Excellent written and verbal communication skills; In-depth knowledge of financial products and services; Ability to work independently and in a team environment; Strong organizational, technical, and interpersonal skills; and Ability to multitask and adapt to change.
Where is the Customer Care Representative Part-Time (Bank) role at Partners Bank located?expand_more
Customer Care Representative Part-Time (Bank) at Partners Bank is based in Mousam Way Trail, 04083, Sanford, York County, Maine, United States. This is a on-site role.
Is this Customer Care Representative Part-Time (Bank) job remote, hybrid, or on-site?expand_more
Partners Bank has listed this Customer Care Representative Part-Time (Bank) role as on-site.
How much experience is required for this Customer Care Representative Part-Time (Bank) role?expand_more
Customer Care Representative Part-Time (Bank) at Partners Bank typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Care Representative Part-Time (Bank) role at Partners Bank?expand_more
Key skills for Customer Care Representative Part-Time (Bank) at Partners Bank include Windows; Horizon Core; and Reg E.
What category does the Customer Care Representative Part-Time (Bank) role belong to?expand_more
Customer Care Representative Part-Time (Bank) at Partners Bank is part of the part time job category on Recrutus.